Housing Solutions - Accommodation Coordinator

About The Role

Witney (including various travel to our temporary accommodation locations) 

25 hours per week (flexible) 

We're excited to be recruiting for two new positions within our Housing Solutions team - a fantastic opportunity to start or develop your career in housing while making a real difference to people's lives. 

As an Accommodation Coordinator, you'll support customers living in temporary accommodation, helping to ensure their stay is well managed and supporting them as they move towards long-term housing solutions. 

If you're looking for a role where every day is different and your work has real impact, this could be for you. 

About the role... 

This is not just an administrative role; it's about supporting people at a key moment in their lives and helping services run smoothly behind the scenes. 

As a Housing Solutions Accommodation Coordinator, you'll work across temporary accommodation settings, supporting both customers and the wider Housing Solutions team to deliver practical, person-centred outcomes. 

This includes: 

• Meeting and supporting customers, including those in vulnerable situations 
• Carrying out room checks to ensure safety, welfare and appropriate use of accommodation 
• Supporting customers with benefit checks, applications and preparing for move-on to permanent housing 
• Updating systems and maintaining accurate records 
• Carrying out visits to other accommodation settings such as hostels, hotels and B&Bs 
• Reporting maintenance issues and monitoring accommodation standards 
• Working with partner services such as mental health, domestic abuse and support organisations 
• Attending meetings and taking notes/minutes as required with Supervisors  
• Supporting the wider team with administrative and coordination activities 

This is a role where no two days are the same, and your ability to communicate effectively, stay organised and remain calm in different situations will be key. 

If you are enthusiastic, adaptable and keen to build a career in housing or public services, we would love to hear from you. 

You will need… 

• Strong communication skills and confidence working with a range of people 
• Ability to remain calm and professional in challenging situations 
• A positive, enthusiastic and flexible approach 
• Good IT skills and the ability to learn systems quickly 
• Ability to manage your time and workload effectively 
• Awareness of safeguarding and risk, or willingness to learn 
• GCSE English and Maths (Grade C/4 or above, or equivalent) 
• A current driving licence and the ability to meet travelling needs of the role 
No previous housing experience is required.  

Special Conditions... 

• You will be required to travel to different accommodation locations 
• Full UK driving licence and access to a vehicle is essential 
• The role involves working with vulnerable individuals 
• BPSS and a DBS check will be required 

For more information about this role please see the Job Description/Person Specification.

What we can do for you

• Agile working allowing a mix of home and office working
• Flexible working arrangements (depending on the role)
• 27 days paid annual leave (pro rata if you are working part time) plus bank holidays and an extra two volunteering days off a year for you to support a charity of your choice
• Renewed again for another year there is a health cash plan giving you cash back on health, dental and eye care
• Pension scheme with a good employer contribution of up to 7% of your earnings
• Employee Assistance Programme 24/7, providing positive, preventative and supportive advice and counselling to deal with everyday events and issues
• Cycle to work scheme
• Salary sacrifice car lease scheme with significant tax and NI savings to be made on electric cars
• Generous sickness cover above statutory entitlements
• Additional income protection, covering 50% of your salary for potentially a further five years if you are unable to work due to sickness or injury
• Life assurance, currently four times your annual salary

Watch our new 'What is Publica' video to see why its great to join us!

About The Organisation

You will be employed by Publica Group Ltd which was created by four partner Councils (West Oxfordshire District Council, Cotswold District Council, Cheltenham Borough Council and Forest of Dean District Council) to deliver more efficient and improved services. 

Publica is committed to meeting its statutory and moral duties to safeguard and promote the welfare of children, young people under 18 years of age and adults at risk who are the recipients of its services and/or activities.

Publica is a unique place to work, established to transform the way local services are delivered, fundamentally rethinking the way our services are designed and delivered in a digital era, making us a customer-focused organisation driven by real user needs.