Customer Service Administrator

Customer Service Administrator – Cheltenham – Permanent – £25,000 - £32,000 per annum – SC or DV (Cheltenham not MOD)

Our client supports the Government in a number of areas, including consultancy and training.

They are looking for an individual experienced in Customer Service and Administrator to join their team in Cheltenham. They are seeking someone with previous customer service coordination and administrative experience who can hit the ground running and become a valuable part of their exciting and growing team.

Working Patterns: This role is based full time on site in Cheltenham.

The Key Responsibilities of an Administrator:

• Oversee daily office operations, answering the phone and ensuring a well-organised and efficient working environment.
• Provide support with general administrative tasks including handling correspondence, managing calendars, and scheduling meetings.
• Maintain and update filing systems (electronic and physical) and assist with document preparation.
• Accurately input data, maintain records, and prepare regular reports as needed.
• Act as a point of contact for internal teams and external stakeholders, ensuring smooth communication.
• Assist with the planning and organisation of meetings, events, and travel arrangements.

Below is a list of Key Skills required for the Customer Service Administrator role, however you will not
be expected to have everything:

• Experience working in a Defence/National Security environment.
• Strong organisational and time-management skills.
• Excellent verbal and written communication.
• Proficiency with Microsoft Office and general IT systems.
• Keen attention to detail and accuracy.
• Ability to work independently and as part of a team.
• Prior administrative experience in a similar role is preferred.

Our client is committed to providing a diverse and inclusive workplace and welcomes applications from
all backgrounds.

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You will be required to hold a minimum of SC Clearance. If you do not hold an active SC clearance, pleasefamiliarise yourself with the vetting process before applying.

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