Administrator

AJ Chambers are currently representing an International Law Firm who are actively seeking a Client Services Administrator for their Cheltenham office.

You will be joining the Internal Client services team in a highly reputable firm. You will have at least 6 months admin/customer service experience.

Role & Responsibilities

Customer Service Excellence:

• Proactively develop solutions to ensure a consistently exceptional service experience.
• Provide timely and relevant updates to our internal clients on the progress and status of tasks.
• Collaborate with our internal clients to offer support and guidance wherever possible.

Administrative Support:

• Manage internal and external post deliveries and arrange courier services as required.
• Oversee file closing procedures, including archiving and retrieval processes.
• Handle tasks such as photocopying, printing, scanning, binding, and filing.
• Assist the Finance team by accurately submitting receipts, cheques, and invoices within the financial system
• Submitting 3E payment requests & expected funds forms
• Producing court bundles alongside the CDS team
• Maintaining and updating client-specific records as required.
• Conducting basic Land Registry searches.
• Retrieving company details (e.g., registration numbers, addresses, directors) from Companies House.
• Ad-hoc projects upon request as needed.
• Completing other practice-specific administrative tasks as needed.

General Responsibilities:

• Comply with all relevant legal and regulatory obligations including the Solicitors Regulation Authority (SRA) Standards and Regulations, and Principles.
• Undertake ad hoc duties as requested to meet business needs.

Person specification:

• A minimum of 6 months administration experience.
• GCSEs graded A to C to include maths and English (or equivalent level of qualification).
• Solid customer service centric experience and work ethic.
• A strong customer service ethos, with a proactive and solutions-focused approach.

If you feel you would be suitable, please apply directly or contact Jess at AJ Chambers.