Service Delivery Manager

Service Delivery Manager - Gloucester

Join a rapidly growing healthcare service provider managing over 200 contracts across 40 NHS Trusts.

Role Summary:
Based within Gloucester, you will manage day-to-day service delivery, lead on-site coordinators, and ensure smooth supply chain operations to prevent service delays. You'll work closely with the Regional Service Delivery Manager and Operations Director.

Key Responsibilities:

• Manage supply chain and subcontractors proactively

• Act as main contact for contracts

• Lead and support on-site coordinators

• Ensure timely stock distribution and purchase order authorisation

• Train Trust staff on company systems

• Maintain clear communication with Trust, suppliers, subcontractors, and teams

• Support surgical units with administration and purchasing

• Provide data analysis and assist with clinical trials when required

• Attend key meetings with Trust and suppliers

Skills and Experience:

• Excellent interpersonal, written, and verbal communication skills

• Strong IT skills, including MS Office and data handling

• Highly organised with strong time management and prioritisation abilities

• Ability to work well under pressure and meet tight deadlines

• Self-motivated with excellent customer service focus

• UK driving license desirable

Benefits:

• 26 days annual leave plus UK bank holidays

• Pension scheme with 5% employer contribution

• Discretionary bonus scheme

• Private healthcare (Aviva & MediCash)

• Enhanced maternity and paternity packages

• Company sick pay

• Bike2Work voucher scheme

Be part of a dedicated team delivering trusted healthcare services. Apply today!

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.