Failsafe Officer - Ophthalmology, Band 4

Job summary

An opportunity has arisen for a 12 month fixed term Failsafe Officer within Ophthalmology at Gloucestershire Hospitals NHS Trust. The roles involves proactively managing patient wait times within the Ophthalmology Department to nationally agreed wait times for both new and follow-up patients. This will involve close liaison with consultants, patients, medical and nursing staff, patient access, appointments, support services and service managers and line management of a small administration team.

Main duties of the job

The post holder will be required to provide dedicated work on patient wait times within the Ophthalmology Department to nationally agreed wait times for both new and follow-up patients. This will involve close liaison with consultants, patients, medical and nursing staff, patient access, appointments, support services and service managers.

The post holder will also be required to line manage a small administration team.

The role will proactively manage patients on our follow-up waiting lists and will range from coordinating hospital appointments and ensuring non-admitted and admitted wait times are adhered to. The successful candidate will also be required to assist with the management of the New and 2WW patients.

The post holder will be expected to work without direct supervision and be able to work autonomously and may be required to make decisions under pressure. They will be expected to liaise and communicate as appropriate. As such, the post holder will need a flexible approach to ensure processes are implemented, adhered to, maintained and improved.

The successful applicant will need to be able to cope with the ever-changing demands of such a position in a large organisation and have a positive and proactive approach.

About us

We take pride in placing people at the centre of everything we do, working together as a united team. Driven by a shared ambition to continually grow, develop, and learn, we recognise and value every contribution. By combining our experience and skills, we not only support our vibrant, diverse communities, but also support one another.

With a team of over 9,000 employees, we are proud to be the largest employer in Gloucestershire and rank among the top 10 largest Trusts in the South West region. By joining our Trust, you will benefit from an excellent package that includes exclusive benefits, flexible working opportunities and the chance to gain valuable experience in one or both of our innovative hospitals.

As well as generous annual leave allowance, you will have access to the excellent NHS pension scheme, competitive bank rates, discounts at local shops and restaurants, access to two on-site nurseries, discounted public transport, reward and recognition and a range of health and wellbeing initiatives to support you.

Details

Date posted

10 June 2026

Pay scheme

Agenda for change

Band

Band 4

Salary

£28,392 to £31,157 a year (pa, pro rata if part-time)

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

318-26-T0384

Job locations

Cheltenham General Hospital

Sandford Road

Cheltenham

GL53 7AN

United Kingdom

For further information and to apply, click on the APPLY BUTTON at the bottom of this advert, then click on CONTINUE to view the supporting documents or apply online.