Patient Administrator

Job summary

THIS POST IS A 12 MONTH FIXED TERM VACANCY

Internal applicants who wish to be considered for a secondment opportunity should discuss with their line manager the suitability of a possible secondment.

The role of the Patient Administrator is to work within a team operating reception, health records and clinic preparation at the hospital.Providing an administration service to multidisciplinary teams and patients.

Main duties of the job

Provide an effective and efficient administrative support service to the designated team to ensure consistency across the service area.

Provide general administrative support within the team including answering telephone calls, taking messages, filing, archiving, scanning, maintaining stationery supplies and general photocopying as required. Prepare patient notes for outpatient clinics, maintain patient notes, file patient notes in notes libraries & respond to notes requests from other hospital sites and professionals.

Acknowledge and respond to queries via telephone, email and in person providing a high standard of customer care, ensuring professionalism, and responding in a timely manner. Provide excellent customer service face to face at reception and other customer contact points.

About us

We have a skilled and dedicated workforce of over 5000 colleagues working in a diverse range of services over 55 sites and within people's homes. We strive to enable a welcoming workplace culture that builds and celebrates civility, inclusivity and diversity, while providing a sense of belonging and trust.

Annual staff surveys, regular Pulse surveys and other engagement opportunities provide our people with lots of opportunity to tell us about their experiences of working with us. In the latest staff survey, 61% of colleagues gave us their views. It was great to hear that:

• 72% of colleagues would recommend the Trust as a place to work, ranking us 1st for Provider Trusts in the South West region on this question.
• 76% would recommend the standard of care provided in our services if a friend or relative needed treatment, also ranking us 1st in the South West region.
• 81% said that care of patients and service users is the Trust's priority, compared with an average in comparable NHS Trusts in England of 64%.

This high-level overview shows we are in a healthy position, with higher scores than average for comparable organisations, alongside a great response rate, indicating good staff engagement. However, we also know we have plenty of room for improvement in many areas. To that end, we continue to prioritise and invest in our commitment to genuinely becoming a Great Place to Work with consistent top-quartile performance in the annual staff survey and Pulse surveys.

Details

Date posted

18 February 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year per annum (pro rata)

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

327-26-117

Job locations

Cirencester Hospital

Tetbury Road

Cirencester

GL7 1UY

For further information and to apply, click on the APPLY BUTTON at the bottom of this advert to view the supporting documents or apply online