Business Analyst/ Process Change Manager
Hybrid – Home / Cheltenham Office
Reporting to: CFO/CPO
Department: IT
Job Details: Interim/ part time hours considered
Main Purpose of Job:
We are seeking an experienced Business Analyst to drive operational efficiency and system optimisation across our travel business.
This role will focus on reviewing, redesigning and embedding improved processes to ensure we maximise the value of our existing travel systems and technology platforms. Acting as the bridge between operational teams and IT, you will ensure systems support commercial objectives, improve productivity, reduce risk and enhance customer delivery.
This is a hands-on, commercially focused role suited to someone who has experience of process mapping and working with business areas to drive change.
Principle Accountabilities:
Business Process Review & Optimisation
- Conduct structured reviews of end-to-end operational workflows (e.g. sales, reservations, tour set up, pricing, product, costing, customer service).
- Map current processes, identify inefficiencies and implement improvements.
- Eliminate duplication, reduce manual workarounds and increase automation where possible.
- Establish measurable KPIs to monitor operational performance and improvement outcomes.
Travel Systems Effectiveness
- Evaluate how effectively current travel systems support operational and commercial goals across the different brands.
- Identify opportunities to improve data integrity, reporting capability and system integration.
- Ensure the business is fully utilising existing system functionality before considering new investment.
Project & Change Management
- Lead optimisation and improvement initiatives from concept through to implementation and review.
- Produce clear requirements documentation and business cases where system enhancements are required.
- Support stakeholder engagement and user adoption of new processes.
- Ensure improvements are embedded and sustainable.
Key Performance Indicators:
- Increased operational efficiency and reduced manual processing
- Improved and consistent utilisation of existing travel systems across brands
Job Description
- Clear, documented and scalable business processes
- Enhanced reporting and commercial visibility
Technical requirements/knowledge/skills:
- Strong analytical capability and commercial awareness.
- Experienced business systems analyst experience
- Excellent stakeholder management and communication skills.
- Demonstrable experience delivering systems optimisation or automation improvements.
- Understanding of travel operational workflows is desirable.
Personal Attributes
- Commercially focused and results-driven
- Strong project management skills
- Analytical and solution-oriented
- Proactive and self-directed
- Confident influencing at all levels
- Highly organised with strong attention to detail
Please click on Apply Now and email your CV and covering letter.
