Appointments Booking Officer, Band 2

Job summary

The main role of the Appointments Booking Officer is to answering inbound calls from patients and other service users. Following the Trust's guidelines and confidentiality policies.

The Appointment Booking Officer will also be assisting the Specialist Bookers with the admin processes associated with clinic bookings.Provide an effective and efficient administrative support to the Central Booking Office (CBO).

Main duties of the job

Ability to communicate clearly with patients or other service users, provide information on a range of issues relating to their referral or appointment. The majority of this will be over the phone in a call centre type environment.

Respond to queries from colleagues or other staff relating to the clinic booking, via email/telephone/in person.

Ability to work with the well-established booking office guidelines and procedures, seek support from the booking office supervisors where necessary.

Intermediate IT skills and the ability to adapt with the IT systems used by the Gloucestershire Hospitals NHS Foundation Trust. This will include various systems to be used alongside each other.

Deal with the Central Booking Office's admin tasks in line with guidelines and processes.

To be familiar and work to the Trust's policies and procedures such as confidentiality and security of data.

Please see job description for full requirements

About us

With a team of over 9,000 employees, we are proud to be the largest employer in Gloucestershire and rank among the top 10 largest Trusts in the South West region. By joining our Trust, you will benefit from an excellent package that includes exclusive benefits, flexible working opportunities and the chance to gain valuable experience in one of our innovative hospitals. As well as generous annual leave allowance, access to the excellent NHS pension scheme, competitive bank rates, discounts at local shops and restaurants, access to two on-site nurseries, discounted public transport, reward and recognition and a range of health and wellbeing initiatives to support you.

The CBO currently has 100+ staff consisting of Management, Lead Supervisors, Supervisors, Booking Specialists, Support Supervisor and Admin & Phone team staff. Following successful completion of training, you may have the opportunity to work as part of a hybrid rota. Equipment will be provided; however, this is subject to having a suitable home setup with sufficient space for a second screen.

Details

Date posted

14 January 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year (pa pro rata if part-time)

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

318-26-T0016

Job locations

Gloucestershire Royal Hospital

Gloucester

GL1 3NN

For further information and to apply, click on the APPLY BUTTON at the bottom of this advert, then click on CONTINUE to view the supporting documents or apply online.