Full Time Patient Care Team Member

Job Description:

This role is a combination of front-of-house patient care with behind-the-scenes administration and clinic coordination, helping to create an organised, welcoming and efficient environment for both patients and colleagues.

Key Responsibilities

This is a varied role combining patient care, reception and clinic coordination. You will split your time between supporting the practice behind the scenes and providing an excellent front-of-house experience for our patients.

When based in the back office, you will help keep the clinic running smoothly by managing the telephone line, responding to patient enquiries, coordinating appointments, supporting clinic administration, preparing treatment rooms, sterilising equipment, maintaining supplies and assisting with footwear enquiries.

When based at the front desk, you will be the face of the practice, welcoming patients, managing arrivals and departures, taking payments, assisting with appointments and ensuring every patient receives a warm, professional experience from the moment they arrive.

As a key member of the team, you will provide flexible support wherever needed, including helping the front-of-house team during busy periods and stepping into reception cover when required to ensure a seamless experience for both patients and clinicians.

Personal Qualities

We're looking for someone who is:

• A confident communicator both in person and on the telephone.
• Friendly, approachable and welcoming.
• Organised with excellent attention to detail.
• Calm under pressure and able to prioritise tasks.
• Proactive and able to use their initiative.
• Comfortable working independently while also supporting the wider team.
• Passionate about delivering an outstanding patient experience.

Essential Skills

• Previous experience handling a high volume of telephone calls in a professional environment.
• Excellent verbal and written communication skills, with a warm, friendly and confident telephone manner.
• Strong organisational skills
• Confident using computers and learning new software systems.
• Excellent attention to detail and accuracy.
• Ability to remain calm, positive and professional in a busy environment.
• A proactive approach with the confidence to work independently and use initiative.
• A genuine passion for delivering an outstanding patient experience.
• Happy to receive feedback and have a coachable attitude to work.

Desirable

• Previous experience working within a healthcare or clinical environment.
• Experience using appointment booking or practice management software.
• Experience in sales, customer retention or converting enquiries into appointments.
• Experience managing diaries or coordinating schedules.

About Our Approach

At our clinic, we believe excellent patient care goes beyond the treatment itself. Every interaction matters, whether it is answering the phone, welcoming someone into the clinic, helping them with a query or supporting them through their patient journey.

We are looking for someone who shares our commitment to providing a friendly, professional and reassuring experience for every patient, while helping the wider team deliver the highest level of care and support.

Job Type: Permanent, Full Time

Hours: Monday-Friday 8.45-5.15pm with one hour unpaid lunch.

Benefits:

• Cycle to work scheme
• Employee discount
• Sick pay

Work Location: In person