PCN Care Coordinator

Contract:  Permanent

Job summary

North & South Gloucester Primary Care Network is looking for a Care Coordinator to join our supportive and friendly Living Well Team, working alongside Frailty Nurses, Social Prescribing Link Workers and our Care Coordination team.

This is a rewarding, patient-centered role for someone who enjoys working with people, bringing services together and helping patients feel listened to, supported and confident in their care.

The role will be primarily based at The Alney Practice, either at the Cheltenham Road site or the Highnam branch surgery. Occasionally you may be required to work at other PCN sites - Brockworth Surgery, Churchdown Surgery, Hucclecote Surgery or Longlevens Surgery.

As a Care Coordinator you'll work closely with patients, including home visiting, as well as carers and professionals, to ensure people receive the right support at the right time. You'll be a key point of contact for individuals with more complex needs, particularly older or frail patients and those living with long-term health conditions.

You'll help patients navigate health, social care and community services, understand their options, and feel supported to make the decisions that matter to them.

Career progression to Advanced Care Coordinator available following a qualifying period, with subsequent salary uplift.

This role is not eligible for UK visa sponsorship.

Main duties of the job

The key responsibilities of the role are:

• Building trusting, person-centred relationships with patients and carers.
• Coordinating care across GP practices, community services and social care.
• Supporting patients before and after appointments, helping them prepare and understand the next steps.
• Creating clear, personalised care plans that reflect individual goals and priorities.
• Attending and supporting MDT meetings and making sure agreed actions are followed through.
• Acting as a consistent point of contact for patients, families and professionals.
• Working closely with the wider PCN Living Well Team to help people remain well and independent.
• Using information and data responsibly to support service improvement and patient experience.
• What matters most is that you care about people and enjoy helping them.

If you:

• Enjoy working directly with patients and carers.
• Are a good listener who communicates clearly and kindly.
• Can manage a varied workload while staying organised and calm.
• Feel confident working independently but value being part of a team.
• Are comfortable using IT systems and learning new ones.
• Care deeply about dignity, inclusion and high-quality patient care.

Then we'd love to hear from you. Previous experience in the NHS, primary care, social care or a similar setting is preferred, but not essential.

Visiting patients at home is a part of this role, so own transport is essential.

About us

North & South Gloucester (NSG) Primary Care Network (PCN) consists of five surgeries located around Gloucester - The Alney Practice, Brockworth Surgery, Churchdown Surgery, Hucclecote Surgery and Longlevens Surgery.

We are a growing PCN with over 58,000 patients and a PCN staff of over 40. We are passionate about developing and delivering excellent quality local services to meet the needs of our communities. We work closely together with a wide range of local providers, including acute trusts, social care, the voluntary and community sector, and patient participation groups to offer proactive, personalised, preventative, and co-ordinated health and social care to our local population.

For more details regarding the full Job Description and person specification or to apply online, please click on Apply Now.