Senior IT Support Engineer

Senior IT Support Engineer, 2nd Line/ 3rd Line

Location: Bristol
Salary Range: (Apply online only) + Benefits

Your Role: Lead, Troubleshoot, Enable

As our Senior IT Support Engineer, you'll be the escalation expert-leading on all things infrastructure and supporting mission-critical systems. You'll be managing everything from Windows desktops and servers to cloud integrations and enterprise networking, ensuring impeccable uptime and operational excellence.

Core Responsibilities:

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  Windows Desktop & Server Management: Covering ADDS, DHCP, DNS, File Services, RDS, IIS; user provisioning, server buildout, and troubleshooting.
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  Virtualisation: Design, deploy, and manage with VMware ESXi/vCentre and Hyper?V; clustering is a strong advantage
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  Backup & DR: Champion backup strategies and disaster recovery operations-Veeam or equivalent.
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  Cloud & M365/Azure: Own administration of Microsoft?365, Azure, and Intune.
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  Scripting & Automation: Build and adapt scripts in PowerShell and other languages to automate processes.
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  Networking & Security: Configure routers, VLANs, ACLs, VPN/IPsec tunnels, wireless with RADIUS, VOIP systems, and firewalls (Sophos XG/Cisco).
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  Cross-Platform Systems: Support Linux (patching, security), MacOS (JumpCloud, ACMT), SQL Server, and IOS.
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  Mentorship & Projects: Lead migrations, deliver junior staff coaching, contribute to IT strategy and documentation.

? You'll Stand Out With:

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  Certifications: MSCE, VMware VCP, Cisco, Apple ACMT, and ITIL V3/V4.
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  Cloud migration/project experience (Azure, Oracle, M365, server-to-cloud).
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  Experience with AutoTask, Datto RMM, and Cyber Essentials compliance.
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  Containerisation know-how (Docker, Kubernetes).
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  Excellent communication skills and proven leadership potential with an interest in stepping up to Team Lead roles

? What We Offer:

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  Growth & Recognition: Structured training, certification support, and career progression.
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  Modern Work Environment: Collaborative culture, flexible working, and access to the latest tools and platforms.
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  Impact & Influence: Be central to key infrastructure projects and security initiatives that shape our future success.
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  Competitive Package: Strong base salary, performance bonuses, healthcare, and pension plan.