Drop in and Food Manager

Report to:  Board of Trustees

Location:  Marah Drop-in Venue Stroud / Work from Home / Office

Hours:  16 hours Monday, Wednesday and Friday, occasional Saturdays (some flexibility required)

Job Purpose

The Drop in manager will be supervising the drop in twice a week to ensure that we maintain a welcoming and non-judgmental place for our guests, who may be experiencing mental and physical health problems along with social issues such as homelessness.

The manager is responsible for overseeing both kitchen operations and front-of-house guest service, ensuring smooth daily functioning, quality food preparation, and excellent guest experiences. The role includes managing our three part time cooks. 

The role has the opportunity for someone to create a vibrant and cheerful service that enhances our guest experience. 

Key Accountabilities

• Session Supervisor 
• Supervise the drop-in service
• Provide induction and training to volunteers
• Supervise volunteers 
• Ensure high standards of guest service and satisfaction
• Address and resolve issues arising with our guests who will include individuals with substance misuse and/or mental health issues, referring more serious cases to the drop in services manager where further action is required
• Maintain cleanliness and organization of dining areas
• Support guests including distribution of food packs   

Kitchen Operations  

• Manage two cooks and coordinate food preparation activities 
• Ensure compliance with food safety standards and health and safety regulations
• Manage inventory, ordering, and stock rotation
• Control food costs and minimize waste
• Maintain kitchen equipment and ensure cleanliness
• Capable of providing cover for a cook (desirable) 

 Administrative and Other Duties 

• Organise volunteer rotas 
• Manage cook’s holiday and absence, provide cover where necessary
• Manage the drop-in budget and record and handle daily receipts
• Maintain food service, food receipts and volunteer recording systems
• Implement and enforce charity policies and procedures
• Monitoring the Allergen matrix
• Liaise with the venue manager regarding facilities’ issues
• Attend trustee meetings
• Ensuring volunteer and staff training is completed 
• Support the Trustees in all charitable activities  
• Support the Drop in Services Co-ordinator, including providing holiday and sickness cover 

Health and Safety

Adhere to all Marah policies and procedures, and relevant legislation including Health and Safety at Work Act and agreed practice and policy, and that hazards are observed and reported to the appropriate Trustee.  This incorporates all aspects of risk assessment.

The job description sets out the main duties of the post at the date when it was drawn up.  The duties may vary from time to time without changing the general character of the post or the level of responsibility entailed. Such variations are a common occurrence.

Person Attributes

Experience

• 2+ years of experience in food service management
• Strong knowledge of food safety regulations
• Excellent leadership and communication skills
• Customer service orientation
• Problem-solving abilities and adaptability
• Basic financial management skills
• Experience with individuals with substance misuse and/or mental health issues
• Working knowledge of MS Office software, particularly MS Word & MS Excel. Sharepoint (desirable)

Qualifications

• Relevant food service qualification
• Level 2 Food Hygiene Certificate (desirable)
• Educated to GCSE grade c or above in English and Maths
• Full driving licence

Please click on Apply Now and email your CV and covering letter.