Insurance Account Handler

Insurance Account Handler 

Cheltenham 

£26,000 

What’s in it for you?

• Hybrid working with 2 days from home once fully trained
• Salary increase following successful probation
• Full training provided with ongoing professional development
• Modern office space in central Cheltenham
• Health cash plan or private medical insurance (role dependent)
• 25 days holiday with the option to buy additional days
• Pension scheme
• Life cover

Must have’s

• Minimum of 2 years’ customer service and administrative experience, including upselling
• Previous telephone-based experience
• 5 GCSEs A*–C, including Maths and English
• Strong communication skills, both written and verbal
• Ability to manage workload accurately and efficiently

Nice to have’s

• A Level qualifications
• Cert CII qualification

So, what will you be doing?

• Managing and prioritising work accurately and efficiently
• Building and maintaining strong relationships with insurers and internal colleagues
• Achieving and exceeding individual and team income targets
• Handling renewal queries by phone and in writing in a professional manner
• Listening to client needs and identifying suitable solutions
• Negotiating effectively with internal and external stakeholders
• Producing accurate and professional documentation at all times

Interested? Send your CV to i2i Recruitment today! Our mission of ‘Making Recruitment Personal’ also means making recruitment fair. As a result, we are committed to reviewing every application with a sense of diversity and inclusion. We strive to personally connect with each applicant, but due to the number of applications we receive, this is not always possible. We will still aim to update you on your application, regardless of if it’s successful.