Job Details
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Contact Information:
Pro Global
Floor 2
Southgate House
Southgate Street
Gloucester
Gloucestershire
GL1 1UB
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DUA/Delegated Team Manager
Gloucester
Delegated Underwriting Team Manager
Pro currently has an exciting opportunity for a Delegated Underwriting Team Manager to be part of our Insurance Services team. The job holder will be required to manage a team to perform effectively and ensure client service levels, deliverables and deadlines are met.
Pro operates a hybrid working policy and this role would be working from home for the majority of the time and also from our Gloucester, London or Liverpool office on a weekly basis.
Responsibilities
Responsible for the performance of a client and managing the team, responsibilities include:
Client Management
- Establish and own external client relationships
- Delivery of contract profitability for the team
- Monitor KPIs and SLAs, identifying steps to mitigate delivery issues and escalating to the Client Manager where necessary
- Provide meaningful MI and analysis, in a suitable format regarding service delivery and Client Governance to the Account Manager
Team Management
- Implement decisions made on activities within the team
- Resolve issues internally and support resolutions externally
- Professional and personal development of team
- Cascade and communication of objectives
- Appraisals and objective setting
- Agreeing personal development plans with individuals
- Review processed work completed by other team members and feedback any findings Provide technical training and assistance team members and the wider team where needed
Operational Delivery
- Identify and escalate any issues impacting current and future business opportunities
- Contribute to new business projects and support new business pitches
- Directly reporting to operations manager to assist in decision making, budget planning, utilisation, training and business development
- Support business development meetings providing technical input where necessary.
- Resource management including effective utilisation, delegation of work and recruitment
Skills and Experience
- Demonstrated experience of leading and managing people, either direct line management or via projects.
- Able to navigate around a variety of systems such as client-developed systems and various document management and workflow systems.
- Experience of Intrali or a similar bordereaux mapping system is essential
- Excellent working knowledge of London Market systems and procedures
- Ability to prioritise team workload to meet deadlines
- Maintain a conscientious, positive and enthusiastic approach to work, maintaining good working relationships with Clients, direct reports and colleagues
- Demonstrated experience of leading and managing people, either direct line management or via projects.
- Excellent communication and able to work on own initiative
- Strong experience in working with Microsoft packages including Excel and PowerPoint.
- Strong data analysis skills; the ability to draw insights from MI and make recommendations for process, people or organisational improvements
By submitting your personal data to Pro and by using our website, you give your consent that all personal data you submit as part of your application may be processed by us in the manner and for the purposes described in our HR applicant privacy policy. For further information, please refer to our Data Protection Policy, a copy of which can be requested from Pro HR.
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