Care Co-Ordinator

Reports to: Line Manager

Purpose of role

Working under the direction of the Line Manager you will be managing and maintaining the future and day to day service delivery rota to ensure all calls are covered with an appropriate carer, taking into account of Clients needs and staff availability. You will liaise with members of the team to ensure staffing shortages and absences are covered and fluctuations to care and support packages reflect the changing needs of the Clients.

You will be responsible for ensuring that office protocols are adhered to and records kept up to date according to legislative requirements.

Job Summary

You will co-ordinate the delivery of care and support services in a professional, efficient and effective manner, which enables Severn Sunrise Homecare to support Clients to live in their own homes with respect, dignity and independence.

Hours & Salary

Monday – Friday 0900 – 1700hrs

Duties and responsibilities

Lead and influence the office and operational team reinforcing a positive working environment, recognising potential and maximising opportunities for development

Stabilise your teams when they are faced with the inevitable pressures of service delivery

Work within the team to compile and deliver the Rota system to maintain the efficient and effective use of the care staff ensuring the continuity of service delivery in accordance with company objectives

Ensuring all calls are covered in line with Clients needs and staff availability

Ensuring the rota is compliant with Health and Safety and employment legislation regarding care packages and working time directives.

To be the first point of contact for Health & Social Care professionals, care staff and clients regarding ongoing service delivery

To give informative and appropriate feedback to Managers and Supervisors

To ensure Office Admin Procedures are fully complied with

Conduct and report your findings on the initial investigation of any complaints or critical incidents received in relation to any care services delivered for the Care Manager to action in accordance with the Company procedures

Undertake regular Continual Professional Development ensuring you keep abreast of legislation, policy and best practice within the sector

To undertake the duties of the On Call on a rota basis, or as and when to meet the needs of the business (covering holiday or absence for example)

Person Specification

Experience of supporting and supervising a diverse staff group with differing abilities in a challenging environment

Ability to motivate and maximise staff performance to achieve the organisational goals and requirements of the service

Experience of working in an environment relevant to the customer base and supporting a staff team to work in a customer focussed environment

Managing and completing complex projects or tasks on a regular basis

Experience of working in complex environments, when priorities often conflict and an ability to handle and resolve recurring problems

Experience of working on computers and use of Microsoft software packages

Ability to assimilate and apply policy and legislation, network, persuade, influence and negotiate

Excellent prioritisation, organisational, inter-personal and communication skills

Ability to communicate effectively to diverse audiences, both orally and in writing. Empathy and behavioural awareness

Requirements

• This can be either full-time
• Must be a car driver (Essential)
• Must have an in date DBS (Essential)
• The application of sound judgement (Essential)
• Relevant vocational qualification or equivalent, or working towards such (Desirable)
• 2 -3 years supervisory social care experience. (Desirable)
• Qualified to NVQ Level 3 or equivalent. (Desirable)
• Evidence of continuing professional development (Desirable)

Please click on Apply Now and email your CV and covering letter.