Community Support Worker

Job summary

Under the direction and supervision of senior practitioners to assist in the provision of care and treatment of clients in a community setting. Working with individuals experiencing mental health difficulties

To provide care, intervention and telephone and face to face support to individuals who are experiencing an acute mental health/ psychological crisis. To assist care co-ordinators or key workers to assess, plan, implement and evaluate individual care plans.

Main duties of the job

Clinical

To maintain accurate electronic records in line with Trust policy.

To feed back to the team and others involved in the care, information regarding any changes observed in the client's mental state or social circumstances analysing any immediate risks and taking appropriate action.

Provide telephone/face to face support for people who may be in acute distress under the supervision of the senior practitioners.

To deliver medication to clients.

To use any petty cash monies needed for client activities in line with Trust policies and procedures.

To link with employment and benefit agencies to facilitate return to employment where possible.

To plan and organise own daily work activities in an effective and efficient way under the supervision of senior practitioners.

To provide advocacy or links with advocacy organisations as appropriate.

To promote opportunities for service users to create and develop friendships with other citizens.

To contribute to providing support for carers and signposting to appropriate support eg Gloucestershire Carers Hub.

Professional

To partake in regular supervision and annual appraisal.

To attend mandatory training.

To work with supervisor to address any training requirements.

The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.

About us

We have a skilled and dedicated workforce of over 5000 colleagues working in a diverse range of services over 55 sites and within people's homes. We strive to enable a welcoming workplace culture that builds and celebrates civility, inclusivity and diversity, while providing a sense of belonging and trust.

Annual staff surveys, regular Pulse surveys and other engagement opportunities provide our people with lots of opportunity to tell us about their experiences of working with us. In the latest staff survey, 61% of colleagues gave us their views. It was great to hear that:

• 72% of colleagues would recommend the Trust as a place to work, ranking us 1st for Provider Trusts in the South West region on this question.
• 76% would recommend the standard of care provided in our services if a friend or relative needed treatment, also ranking us 1st in the South West region.
• 81% said that care of patients and service users is the Trust's priority, compared with an average in comparable NHS Trusts in England of 64%.

This high-level overview shows we are in a healthy position, with higher scores than average for comparable organisations, alongside a great response rate, indicating good staff engagement. However, we also know we have plenty of room for improvement in many areas. To that end, we continue to prioritise and invest in our commitment to genuinely becoming a Great Place to Work with consistent top-quartile performance in the annual staff survey and Pulse surveys.

Details

Date posted

05 May 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 to £27,476 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

327-26-294

Job locations

Leckhampton Lodge

Charlton Lane

Cheltenham

GL53 9DZ

For further information and to apply, click on the APPLY BUTTON at the bottom of this advert to view the supporting documents or apply online