Finance & Credit Control Officer

Finance & Credit Control Officer Cheltenham, Gloucestershire Permanent £28,000-£35,000 per annum, depending on experience

About the Opportunity

My client is seeking a motivated and professional Finance & Credit Control Officer to join an established organisation based in Cheltenham.

This is an excellent opportunity for someone with experience in finance, accounts receivable, billing and credit control who enjoys working in a busy environment, building positive relationships and improving financial processes.

The Role

As Finance & Credit Control Officer, you will play a key role in managing invoicing, collecting payments and maintaining accurate financial records.

Your responsibilities will include overseeing billing, payment processing, Direct Debit collections and credit control, ensuring outstanding balances are monitored and followed up promptly and professionally.

You will also act as a key point of contact for customers, responding to queries and maintaining positive working relationships through clear, helpful communication.

Working closely with colleagues across Finance and other departments, you will contribute to the continuous improvement of systems and processes, supporting the efficient and accurate management of income.

Key Responsibilities

• Prepare, issue and reconcile accurate invoices and additional charges.
• Maintain accurate billing records, including discounts and adjustments.
• Process payments, deposits and Direct Debit collections.
• Monitor overdue accounts, manage payment plans and support effective debt recovery.
• Respond to customer enquiries by email and telephone in a professional and timely manner.
• Investigate failed payments and resolve billing discrepancies.
• Maintain accurate financial records and assist with reconciliations, reporting and year-end audit requirements.
• Support the administration of relevant customer accounts and associated services.
• Work collaboratively with internal teams to maintain accurate data and efficient workflows.
• Identify opportunities to improve processes, systems and the use of technology.
• Essential experience and skills:
• Previous finance experience, including invoicing and accurate financial data management.
• Proven experience in credit control and debtor management.
• Excellent communication and customer service skills, with a confident and professional telephone manner.
• Strong IT skills, particularly in Microsoft Office 365, Word and Excel.
• The ability to work independently, meet tight deadlines and contribute positively as part of a team.
• A proactive approach to problem-solving and continuous improvement.

Desirable experience:

• Experience in billing, fees administration or accounts receivable.
• Familiarity with finance and billing systems.
• Knowledge of Direct Debit collections and Bacs procedures.
• An AAT qualification or equivalent professional finance qualification.

What's on Offer?

• Competitive salary of £28,000-£35,000 per annum, depending on experience.
• 37.5-hour working week.
• Additional workplace benefits.
• Pension scheme, subject to satisfactory completion of probation.

For further information, please contact Rhian Mountjoy

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