Visitor Experience Manager

Are you a creative and people-focused leader who can turn a great visit into an
unforgettable one?

The location

Set in the heart of the Cotswolds, Painswick Rococo Garden is the last surviving Rococo
garden in England. Designed in the 1740s as a place to entertain and relax, it remains a
place of beauty, surprise and escape. Today, the garden is an independent charity, which
offers a unique blend of heritage, horticulture and wildlife, making it a truly special place
to work and visit.

Role summary

We have an exciting opportunity for a Visitor Experience Manager to help make every
visit to Painswick Rococo Garden warm, inspiring and memorable. You’ll be an integral
part of bringing our beautiful and quirky 18th -century garden to life by leading our programme of events and family trails, interpretation, customer service and presentation standards. Passionate and enthusiastic, you will deliver a high-quality visitor experience that make visitors feel more connected to the garden.

With a strong commercial and community focus, you’ll grow audiences and income
through well-planned, profitable activity and new offers, while supporting safe, compliant
day-to-day operations (including duty management and safeguarding responsibilities).
You’ll manage, motivate and develop the visitor experience team, and will lead the
volunteer journey, ensuring the volunteer experience is varied, productive and rewarding
for all involved. You’ll champion excellent customer service, so every visitor feels
welcome and enjoys a great day out.

Please note: the role includes regular duty management on a rota basis, including
weekends, bank holidays and evenings.

About you

If you’re a people-focused leader with experience in heritage visitor operations and
delivering engaging events and interpretation, we’d love to hear from you.

• Hands-on experience of delivering interpretation, events and visitor operations in
• heritage/visitor attraction setting.
• Experience of establishing and leading a culture of exceptional customer service.
• Experience of running high-quality, profitable events.
• Team management and leadership skills including coaching, development, motivation, and communication.
• Excellent people and influencing skills, with the ability to build great relationships and work collaboratively, proactively and effectively to achieve the charity’s goals.
• Good understanding of different visitor audiences and the ability to draw on / develop audience insight.
• Excellent organisational and communication skills: able to prioritise, work to tight timescales, and communicate clearly with a wide range of people.
• Understand responsibilities in terms of health and safety, security and data protection in a visitor operations setting and how to manage and minimise risk.
• Ability to manage budgets effectively to maximise income. Demonstrates a responsible attitude to available resources.
• Great IT skills including with Microsoft Office.
• First aid qualification (or willingness to learn).

What we offer

As well as working in a beautiful setting, we offer discretionary benefits including 8%
employer pension contribution, free admission, 20% discount in the café and shop, simple
lunch, and training and learning opportunities.

How to apply

For the job description and to apply please click on the Apply Now button.