Operations & Customer Support Administrator

We are looking for a capable and proactive Operations & Customer Support Administrator to help run
our growing business, which designs and manufactures educational robotics products from our
workshop in Chalford.

This is a varied and hands-on role at the centre of a small, fast-moving team. You will play a key part
in keeping the business running smoothly day to day, supporting customers, coordinating orders, and
ensuring operations are well organised and efficient.

We are a small company, so this role suits someone who enjoys responsibility, variety, and being
trusted to get things done without needing constant direction.

This is a full-time, office/workshop-based role.

What you’ll be responsible for

You will take ownership of a range of operational and customer-facing activities, including:

Customer & Communication

• Managing day-to-day customer enquiries and ensuring timely responses and updates
• Building strong customer relationships and maintaining accurate records
• Handling returns, warranties, and resolving customer issues

Orders & Sales Support

• Preparing customer quotes and processing orders
• Tracking orders through to fulfilment and ensuring a smooth customer experience
• Supporting repeat business through customer follow-ups

Finance & Administration

• Supporting bookkeeping activities including expense tracking and VAT-related administration
• Assisting with credit control and managing outstanding payments
• Maintaining accurate and well-organised business records

Logistics & Workshop Coordination

• Coordinating deliveries and liaising with couriers and suppliers
• Preparing, packing, and checking products before dispatch
• Supporting quality control to ensure orders are accurate and complete
• Helping maintain an organised and efficient workshop and office environment
• Managing office supplies and consumables as needed

Systems & Business Support

• Maintaining internal documentation and procedures
• Supporting improvements to systems and processes as the business grows
• Providing general operational and administrative support across the business
• Taking ownership of tasks as priorities evolve

What we’re looking for

We’re looking for someone who is:

• Organised, reliable, and able to work independently
• Comfortable managing a varied workload and switching between tasks
• Proactive in solving problems and taking initiative
• Clear and confident in communication with customers and colleagues
• Comfortable working in a small business where priorities can change quickly
• Interested in technology, education, or hands-on practical work

A note on the role
This is a varied role where some days will be focused on administration and customer support, while
others may be more operational and hands-on. Flexibility, common sense, and a willingness to get
involved wherever needed are essential.

About us
We design and manufacture educational robotics systems used to inspire learning in schools and
educational settings. Our work sits at the intersection of education, engineering, and creativity.
You’ll be joining a small, hands-on team including assembly, sales, and operations staff, working
closely together in a practical workshop environment. We’re a growing company focused on building
useful, engaging products, rooted in strong ethical values.

Practical information

• Location: Chalford (workshop-based, located in an upper-floor workshop in a historic mill building with stairs)
• Hours: 36 hours per week
• Salary: £30,000 – £35,000
• Probation: 6 months

How to apply

Please send us your CV along with a short note (up to 150 words) explaining how you would contribute to supporting and improving the running of our business, by clicking on Apply Now.