Customer Service Advisor

About The Role

Permanent, 25 hours per week ( Monday-Friday 9:00 a.m. to 2:00 p.m.). This is a fully office-based position.

Looking for a varied role where your people skills can really make a difference? As a Customer Service Advisor, you'll be the first point of contact for a wide range of council services, providing helpful, accurate, and professional support to our community.

In this fast-paced and rewarding position, you will:

- Handle customer enquiries via phone, email, and face-to-face
- Navigate multiple systems confidently and accurately
- Work efficiently under pressure in a busy environment
- Provide clear information and resolve queries effectively
- Collaborate with a supportive and positive team

This is an on-site role and requires office attendance Monday to Friday.

What we're looking for…

Someone with a can-do attitude, a calm approach under pressure, and a genuine passion for helping people. If you love solving problems and making someone's day better, you'll fit right in!

You will be part of a supportive and engaging team. This role is ideal for someone who possesses a positive attitude and a passion for delivering excellent customer service. 

Comprehensive training and support will be provided to ensure you perform to a high standard. 
So, if you're looking for a meaningful role where what you do really matters, we'd love to hear from you!

You will need… 

- A minimum of 5 qualifications or equivalent to NVQ level 2 or GCSE at Grade C/4 or above, must include Maths and English 

- Proficient in ICT and keyboard skills, with the ability to use multiple systems simultaneously. 
- Excellent active listening skills, demonstrating a customer-focused approach and the ability to interpret customer requests 
- Previous experience in customer service 
- Strong organisational abilities and multitasking abilities. 
- Excellent communication skills. 

About The Organisation

What can we do for you…

- Agile working allowing a mix of home and office working
- Flexible working arrangements (depending on the role)
- 27 days paid annual leave (pro rata if you are working part time) plus bank holidays and an extra two volunteering days off a year for you to support a charity of your choice
- Renewed again for another year there is a Health cash plan giving you cash back on health, dental and eye care
- Pension scheme with a good employer contribution of up to 7% of your earnings
- Employee Assistance Programme 24/7, providing positive, preventative and supportive advice and counselling to deal with everyday events and issues
- Cycle to work scheme
- Salary sacrifice car lease scheme with significant tax and NI savings to be made on electric cars
- Generous sickness cover above statutory entitlements
- Additional income protection, covering 50% of your salary for potentially a further five years if you are unable to work due to sickness or injury
- Life assurance, currently four times your annual salary

Our organisation is committed to meeting its statutory and moral duties to safeguard and promote the welfare of children, young people under 18 years of age and adults at risk who are the recipients of its services and/or activities.

Safer recruitment practices are applied to all job vacancies. Successful candidates will be required to complete a pre-employment medical questionnaire; provide references;  proof of identity; nationality and immigration status; three years' employment or education history (if applicable) and, in some cases, verification of criminal record.