Generalist Adviser

Thanks for your interest in working at North & West Gloucestershire Citizens Advice. 

Want to chat about this role?

If you want to chat about the role further, you can contact Mariam Bhamla via the email address to the right of this advert.

The role

The adviser will assist the client by exploring all the possible options and consequences to enable them to make an informed decision based on the facts. Advisers can either work on a generalist level or specialise in areas such as benefits or employment.

 Role profile

Please note: this is a full list of possible role descriptions and so you may wish to adapt to reflect your local delivery model.

Advice giving

 Interview clients using sensitive listening and questioning skills in order to allow clients to explain their problem(s) and empower them to set their own priorities.
 Use the Citizens Advice AdviserNet website to find, interpret and communicate the relevant information.
 Research and explore options and implications so that clients can make informed decisions.
 Act for the client where necessary by calculating, negotiating, drafting or writing letters and telephoning.
 Negotiate with third parties such as statutory and non-statutory bodies as appropriate.
 Ensure that work reflects and supports the Citizens Advice service’s equality and diversity strategy.
 Maintain detailed case records for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation.

Research and Campaigns

 Assist with research and campaigns work by providing information as appropriate.
 Alert clients to research and campaign options.
 Professional Development
 Keep up to date with legislation, policies and procedures and undertake appropriate training.

Administration

 Attend relevant internal and external meetings as agreed with line manager.
 Prepare for and attend supervisor session/team meetings/staff meetings as appropriate.
 Use IT for statistical recording of information relating to research and campaigns and funding requirements, record keeping and document production.
 Ensure all work conforms to the organisation’s systems and procedures.

Other

 Complete required training to comply with quality assurance processes.
 Carry out any task that may be within the scope of the post to ensure the effective delivery and development of the service.

Person specification

Please note: this is a full list of possible role descriptions and so you may wish to adapt to reflect your local delivery model

Essential Criteria

 Ability to commit and work within the aims, principles and policies of the Citizens Advice service.
 Proven understanding of equality and diversity and its application to the provision of advice.
 Proven ability to interview clients using sensitive listening and questioning skills to get to the root of issues and empower clients, whilst maintaining structure and control of meetings.
 Understanding of the issues affecting society and their implications for the client and service provision.
 Proven ability to research, analyse and interpret complex information, produce and present clear reports verbally and in writing.
 Ability to understand statistics and check accuracy of calculations.

Terms and conditions

£24,200 - £26,724FTE salary
Hours/days – 4 days – Monday- Thursday 9am- 5pm
Reporting to Team Leader core services

Please click on Apply Now for further details and to apply online.