Client Support Administrator

Location: Office in Gloucester
Company: Griffiths Marshall – Business Advisors and Chartered Accountants

The Role

This is the perfect opportunity for an experienced administrator seeking a challenging and varied role.

Griffiths Marshall is a well-established team of Business Advisors and Chartered Accountants with offices in Gloucester, Lydney, and Cheltenham. We support a diverse client base—from sole traders to multimillion-pound groups—with services that include advisory, audit, tax, probate, and wealth management.

As Client Support Administrator, you will play an integral role in the day-to-day operations of our firm, ensuring everything runs smoothly for both staff and clients. This is a broad role that allows you to get involved in many aspects of the business.

Key Responsibilities:

• Provide administrative support across departments, including:
• Onboarding new clients
• Requesting client records
• Conducting compliance checks
• Updating internal systems
• Following up on communications
• Answer incoming telephone calls, field enquiries, and handle general queries
• Provide Reception support as needed: greeting visitors and offering a warm welcome
• Follow up on emails and meetings with clients and prospects, ensuring deadlines are met
• Identify opportunities to improve business processes and increase efficiency
• Type, format, and print letters and reports
• File, scan, and process client documentation
• Maintain up-to-date and accurate client data
• Support general office operations and housekeeping tasks

What We’re Looking For:

• A commitment to outstanding customer service: you're detail-oriented, a strong communicator, and always follow up
• Conscientious, thorough, and highly organised
• Outgoing, enthusiastic, and proactive in offering support
• Confident working independently and suggesting improvements
• Previous office-based experience, ideally within accountancy or finance
• Strong working knowledge of Microsoft Office
• Able to prioritise and manage your workload with flexibility

What You’ll Receive in Return:

• We aim to provide a positive, supportive work environment where you can thrive. In return for your commitment, we offer:
• Exposure to a wide range of tasks and clients
• The opportunity to contribute ideas and improve ways of working
• A competitive salary, regularly reviewed
• Contributory pension scheme
• 25 days’ paid holiday plus bank holidays
• Access to our Employee Assistance Programme offering confidential counselling and advice
• Discounts via the Gloucester Quays Employee Discount Scheme

How to Apply:

If this sounds like the role for you, please email your CV and a covering letter to Paula Aston by clicking on Apply Now. In your letter, tell us why you’re interested in the role and how your skills make you a strong fit.