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Contact Information:
Allstone Sand and Gravel
Allstone House
Myers Road
Gloucester
Glos
GL1 3QD
Tel: 01452 536536
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Customer Service Advisor
Gloucester
Shift Pattern: Week 1 Monday to Friday 0700 – 1600
Week 2 Monday to Friday 08.00 – 17.00
& 1 Saturday in 4 07.30 – 13.00
About Us:
We are a dynamic and growing company specialising in waste recovery & merchanting aggregates. We take pride in maintaining high standards of efficiency, safety, and customer service. We are looking for a reliable and hard-working customer service advisor to join our team.
Role Overview:
Answering incoming calls to arrange various skip activities to meet customer needs. Deliver admin where required to include working through the info inbox responding to customer queries and orders. Deal with members of the public who come into the office to buy materials / place orders.
Key Responsibilities:
- To present a professional and friendly service to our customers
- Manage customer enquiries and orders along with expectations
- Deal with customer complaints in a positive manner
- Greet walk in customers in a professional and helpful manner understanding their requirements and meeting their needs
- Communicate professionally with drivers, site staff and customers whether face to face, by email or over the phone
- Upselling on call to include skip upsizing
About You:
- Previous experience in a similar role is desired
- Willingness to learn and undergo training
- Good work ethic and team-player attitude
- A proactive approach to problem-solving and the ability to work under pressure.
- Excellent Communication skills – verbal and written
- Work in a team environment and on own initiative
What We Offer:
- Ongoing training and development opportunities.
- A supportive and inclusive working environment.
- The chance to join a team that is dedicated to outstanding customer service
If you’re reliable, motivated, and ready to take on a vital role in our team, we’d love to hear from you!
Please click on Apply Now and email your CV and covering letter.
Hours Per Week: Full Time – permanent after a successful 3 month probationary period
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