Customer Support Advisor (IT)

• Excellent opportunity to start or develop a career in IT support
• Join a growing, supportive, and collaborative team environment
• Gain hands-on experience across a wide range of technologies
• Ongoing training and clear career development opportunities
• 25 days annual leave plus bank holidays, with an extra day off for your birthday
• Enhanced pension scheme and private healthcare
• Discounted gym memberships and wellbeing support

Must have’s

• Excellent communication skills, both written and verbal
• Strong customer service skills with a friendly, calm approach
• A genuine interest in technology and IT
• Ability to stay organised and work effectively in a fast-paced environment
• Strong problem-solving skills and attention to detail
• A positive, proactive, and team-focused attitude

Nice to have’s

• A basic understanding of IT terminology and technical concepts
• Previous customer service or helpdesk experience
• Confidence explaining technical information in a clear, user-friendly way

So, what will you be doing?

• Acting as the first point of contact for customers requiring technical support
• Providing first-line support via telephone and ticketing systems
• Logging, prioritising, and managing incidents and service requests
• Diagnosing and resolving issues at first point of contact where possible
• Escalating more complex issues to specialist teams when needed
• Keeping customers updated throughout the lifecycle of their ticket
• Maintaining accurate records and documentation
• Liaising with third-party suppliers to support issue resolution
• Following security and compliance procedures at all times
• Supporting wider team initiatives and project work as required

Working hours

• Shift rota between 8:00am – 4:30pm, 9:30am – 6:00pm, and 11:30am – 8:00pm
• Approximately 1 in 6 weekends required, with time off either side

Interested? Send your CV to Liv at i2i Recruitment today!

Our mission of ‘Making Recruitment Personal’ also means making recruitment fair. We’re committed to reviewing every application with diversity and inclusion in mind.

We aim to connect with every applicant, but due to high volumes this isn’t always always possible. We’ll still do our best to keep you updated on your application.