Customer Service Administrator

Job Specification: Temporary Office & Sales Administrator

Start: Asap!Hours: 38 hours per weekContract: Temporary - to cover a period of sickness (minimum 4 weeks)Interview: Microsoft Teams call

Overview

We are seeking a proactive and confident Office & Sales Administrator to join the business on a temporary basis. This role is essential in maintaining smooth order processing and customer communication while covering a period of staff sickness. As the sole person responsible for this function, the successful candidate must be able to start immediately and pick up new systems and processes quickly.

Key Responsibilities

• Handle day-to-day office administration tasks to support business operations.
• Pick up incoming calls and provide friendly, efficient customer service to clients around the world.
• Process customer orders using a bespoke internal system (training provided).
• Managing incoming orders, primarily from repeat customers within the group.
• Process low to medium-value orders
• Investigate and resolve any order or stock discrepancies.
• Liaise with occasional new customers, ensuring a positive onboarding experience.
• Support scheduling activities where required.
• Maintain accurate records and ensure smooth communication between internal teams and customers.

Requirements

• Previous office administration and/or customer service experience.
• Confident handling phone calls and speaking with customers.
• Strong attention to detail and ability to spot and resolve discrepancies.
• Comfortable learning a bespoke system quickly.
• Able to manage workload independently, as this is a standalone role.
• Reliable, organised, and ready to hit the ground running.