Customer Service Co Ordinator

Internal Customer Service Advisor/Co-ordinator

ROLE

This is a description of the Job Title and place in the Organisational Structure.

• Managing administrative tasks and customer service activities to ensure customer loyalty and support the sales objectives of the company.

RESPONSIBILITIES

• Handle all customer calls and communications that come into the Internal Sales Inbox.
• Support the External Sales Team by providing assistance with design, price calculations, and customer proposals.
• Manage and follow up on customer orders through the CRM, ensuring timely and accurate order processing.
• Coordinate with the Design department to request work orders and verify that customer specifications align with design capabilities.
• Monitor project progress and ensure that customer requirements are communicated to relevant Corplex departments.
• Negotiate extraordinary delivery times with customers in coordination with the Operations Team.
• Archive departmental documents such as offers, orders, and invoices.
• Assist in resolving overdue payments by supporting the sales force.
• Facilitate effective communication between customers and internal departments to resolve issues and meet customer needs.
• Negotiate directly with customers to achieve an order status.

ACCOUNTABILITIES

• Prepare KPI/Reporting data on Customer orders/fulfilment, deliveries and other data as required.
• Verify product references, record orders, and confirm delivery dates to meet sales objectives.
• Calculate prices based on inputs from the Design department or customer requests to provide accurate pricing information.
• Ensure accurate and timely order tracking and delivery confirmations.
• Maintain up-to-date records of customer interactions and project progress in CRM.
• Support sales targets by efficiently managing order processing and customer inquiries.