Customer Service Executive

Customer Service Executive

Location: Cinderford
Position: Full time, Permanent
Salary: £26,000 - £28,000

Autograph Recruitment is working with an innovative, technical manufacturing business based in Cinderford. They pride themselves on their exceptional service, creating longstanding relationships with customers and suppliers.

As they grow, we are looking to recruit a highly organised and proactive Customer Service Executive for their team. This is a dynamic and varied role, combining customer interaction, order coordination, and problem-solving within a fast-paced manufacturing environment. This role will play a key part in ensuring excellent customer experience and smooth day-to-day running of the business.

Responsibilities of Customer Service Executive:

• Act as the primary point of contact for customers, managing enquiries and providing timely updates
• Process customer orders from initial quotation through to dispatch, ensuring accuracy at every stage
• Coordinate closely with production, logistics, and procurement teams to ensure on-time delivery
• Monitor order progress, proactively communicating any delays, changes, or issues to customers
• Maintain and update internal systems with order details, invoices, delivery notes, and customer records
• Handle and resolve customer queries, complaints, and after-sales support efficiently and professionally
• Assist in continuous improvement of customer service processes
• Build long-standing relationships with customers, ensuring a consistently high level of service

The Ideal Candidate:

• Proven experience in a customer service role within a fast-paced environment
• Confident liaising with internal departments such as production, warehousing, and logistics
• Excellent organisational skills with the ability to manage multiple priorities and meet deadlines
• Strong problem-solving skills with a proactive and solutions-focused approach
• Ability to work effectively in a fast-paced environment with changing priorities
• High level of attention to detail and accuracy in data entry and administration
• Excellent communication skills, both written and verbal

Next Steps:

If this sounds like a great opportunity and you can demonstrate a proven track record in delivering the above, then please click Apply to upload your CV for consideration.

Alternatively, contact Katie Dawe on (phone number removed) or email (url removed)

Autograph Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.

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