Customer Service Specialists - Invoicing and Shipping

Techniche Global is supporting an international Oil & Gas engineering company in the recruitment of two Customer Service Specialists at its Stonehouse site.

The Customer Service Specialist will play a key role in supporting outbound logistics and invoicing processes. You will manage customer orders from initial processing through to shipment, ensuring accuracy, compliance, and a consistently high level of customer service throughout the end-to-end process.

Positions available:
1 x Long-term contract role (initially 6 12 months)
1 x Permanent role

Working hours: 7:30 - 15:30 Monday to Friday. 37.5 hours per working week.

Key Responsibilities of the Customer Service Specialist:

• Process customer orders and generate accurate invoices for international intercompany customers.
• Coordinate orders, shipments, and asset deliveries between manufacturing, warehouse teams, carriers, and customers.
• Arrange outbound freight, monitor shipment progress, and maintain related records.
• Ensure compliance with export regulations, including export control checks, documentation, classifications, and certificates.
• Serve as a liaison with internal departments such as sales, shipping, purchasing, credit, and collections to ensure timely customer service.
• Handle customer inquiries, credits, returns, and claims, providing effective issue resolution.
• Maintain accurate records of delivery status, invoicing, and customer transactions.
• Perform administrative tasks supporting customer service operations and sales order processing.

Experience & Exposures:

• Previous experience in a customer service or administrative role
• Strong attention to detail and ability to work in a fast-paced environment
• Proficient in Microsoft Office (Excel, Outlook) and Power BI (user)
• SAP experience preferred
• Basic knowledge of export processes (e.g. commodity codes) is an advantage

All candidates must be able to prove that they have the right to work in the UK.

If this role is of interest, Apply Now!