Customer Service Supervisor

Customer Service Supervisor (Progression to Manager)
Location; Tewkesbury
Competitive Salary + Benefits

Are you a natural leader with a passion for delivering outstanding customer service? We are recruiting for a Customer Service Supervisor to join a growing and highly respected business supplying products to global retail markets. This is a unique opportunity to step into a leadership role with a clear progression path into management. If you are driven, people-focused and ready to develop your career, this role offers genuine long-term growth.

The Role
You will lead and support a team of Sales Data Administrators, ensuring high service standards, efficient operations and continuous improvement across the function.
Key Responsibilities

Team Leadership & Development
. Support, coach and develop a team of administrators
. Conduct 1:1s, training and performance reviews
. Motivate the team to achieve KPIs and service targets
Operational Management
. Oversee daily workflows and team productivity
. Analyse performance data and identify improvements
. Drive efficiency and service enhancements

Customer Experience
. Handle escalated queries and complex issues
. Maintain a high level of professionalism and service quality
. Support initiatives to improve customer satisfaction

Training & Compliance
. Onboard new team members
. Ensure processes and standards are followed
. Carry out quality checks and provide feedback

What We're Looking For
. Strong communication and interpersonal skills
. Leadership potential or previous supervisory experience
. Ability to motivate and develop others
. Excellent organisation and problem-solving skills
. Resilient, adaptable and solution-focused mindset

What's On Offer
. Competitive salary
. 24 days holiday plus bank holidays
. Christmas shutdown
. Company pension
. Free parking
. Casual dress environment
. Clear progression into a Manager role

Why Apply?
This is more than just a supervisory role, it is a genuine opportunity to grow into management within a supportive and forward-thinking business.

Apply now and take the next step towards leadership.
. Apply now, and a member of the Workforce team will be in touch to schedule your assessment and get you on the road!
. Or simply call or email on: P: (phone number removed) M: (phone number removed)
E: (url removed)

CheltPro