Customer Service Team Leader
Gloucestershire
Customer Service Team Leader
Red Recruitment is recruiting a Customer Service Team Leader to work in a fast paced business located in Bristol who are a leader in their field.
The salary for the role is up to 35,000 and is perfect for someone with previous team leader experience in a contact centre environment who can motivate and mentor a team to deliver excellent customer service.
Benefits and Package for a Customer Service Team Leader:
- Salary: Up to 35,000 Per Annum
- Hours: Monday to Friday Office Hours
- Contract Type: Permanent
- Location: Bristol
- Start date: ASAP
- Generous holiday allowance
- Health and Life Insurance
- Cycle to Work Scheme
- Pension Contribution
- Superb Office Engagement and Events
Key Responsibilities of a Customer Service Team Leader:
- Lead, coach and develop a customer service team ensuring goals are clearly set and achieved.
- Drive a culture of customer first through coaching, mentoring and collaboration.
- Monitor performance and identify areas of improvement within the team and across the business.
- Collaborate with other departments on priorities and best practices.
- Resolve conflicts and complaints and drive a customer focused team ethos.
- Report on business metrics to senior management.
Key Skills and Experience of a Customer Service Team Leader:
- Proven leadership skills ideally in a contact centre environment.
- Excellent communication and problem solving skills understanding the wider business picture.
- Time Management with the ability to multitask
- Comfortable with delegating tasks and working to varying deadlines.
- Over 1 year Claims handling skills with previous coaching experience
- Ability to build and maintain both internal and external relationships.
If you are interested in this position as a Customer Service Team leader, Red would love to speak with you!
Please apply now!
Red Recruitment (Agency)
Salary: £33,000 to £35,000 Annual + Depending on Experience
Hours Per Week: Full Time
