Service Advisor

Service Advisor Required, in Gloucester

Our client, a reputable multi-franchise approved Car Dealership located in Gloucester, is seeking a professional and experienced Service Advisor to join their busy Service Department. This is an excellent opportunity for a skilled individual looking to develop their career with a well-established automotive group across South West England and South Wales.

Benefits:

• Starting salary between 28,571 - 30,000 per annum, commensurate with experience
• Performance-related bonus scheme of up to 6,000+ annually
• 22 days annual holiday entitlement plus 8 bank holidays
• Workplace pension scheme
• Various additional company benefits, discussed upon application
• Long-term career progression within a large multi-site dealership group

Duties:

• As a Service Advisor, you will greet customers in the Service Department and book vehicles in for repairs and servicing
• Advise customers on minor technical issues with their vehicles, delivering exceptional customer service
• Liaise extensively with the workshop to chase work in progress and keep customers informed
• Upsell additional products and services where appropriate, ensuring maximum customer satisfaction
• Take payments for work completed and process customer invoices
• Build and maintain strong customer relationships to enhance satisfaction and loyalty
• Assist with authorising warranty repairs and liaising with manufacturers as necessary
• Ensure all customer interactions and documentation comply with company standards and automotive warranty procedures

Requirements:

• Proven experience as a Service Advisor or within a similar customer-facing automotive position
• Strong communication and relationship-building skills essential
• Ability to influence and advise customers effectively needed for success
• Excellent organisational skills and IT proficiency (experience with Pinewood DMS highly advantageous but not essential)
• Prior experience with automotive warranty procedures and liaising with manufacturers is desirable
• A valid UK driving license with minimal points
• Passion for the automotive industry and a commitment to delivering exemplary customer service as a Service Advisor

If you are an experienced Service Advisor seeking a new challenge within a reputable and supportive Dealership environment, this is an excellent opportunity to advance your career.

Contact Sarena Abbott, Automotive Recruitment Specialist at Perfect Placement covering Gloucester and Gloucestershire today to discover more about this fantastic opportunity.

Perfect Placement are specialists in Automotive Recruitment. So if you are looking for a New Job in the Motor Trade, be sure to contact our team today.