Service Advisor

Service Advisor / Customer Service Advisor
Location: Tewkesbury
Salary: £27,000 Basic - £32,000 OTE
Hours: Monday-Friday, 8:00am-5:30pm + every 4th Saturday morning
Job Type: Full-Time, Permanent

Looking for your next opportunity in automotive customer service? Whether you're already an experienced Service Advisor or have a strong background in customer service and are looking to move into an automotive aftersales role, this could be an excellent opportunity to develop your career.

With a £27,000 basic salary and £32,000 OTE, you'll join a professional dealership environment where customer service, communication and organisation are key to delivering an outstanding customer experience.

What's in it for You?
£27,000 basic salary
£32,000 OTE
Monday-Friday working hours
Every 4th Saturday morning
Full-time, permanent position
Established dealership environment
Opportunity to develop your automotive career
Supportive and professional team
Long-term career progression

The Role
As a Service Advisor / Customer Service Advisor, you will be responsible for managing customers throughout the service and repair process, ensuring they receive a professional and positive experience from booking through to vehicle collection.
Your responsibilities will include:
Welcoming customers and understanding their requirements
Booking vehicles into the workshop
Discussing servicing, maintenance and repair requirements
Preparing job cards and estimates
Liaising with Technicians and the workshop team
Keeping customers updated throughout the repair process
Advising customers on additional work where required
Managing customer queries professionally
Preparing vehicles for collection and explaining completed work
Maintaining accurate records and ensuring high customer satisfaction

About You
The ideal candidate will have:
Previous experience in a Service Advisor or customer service role
Strong communication and interpersonal skills
Excellent customer service ability
A professional and confident approach
Good organisation and attention to detail
Ability to work effectively in a busy environment
Ability to build strong relationships with customers
A genuine interest in developing a career within automotive aftersales

Automotive experience is advantageous but not essential for the right customer-focused candidate.

Apply Today

If you're an experienced Service Advisor or a strong Customer Service Advisor looking to take the next step into automotive, this could be an excellent opportunity in Tewkesbury.

Apply today to find out more. Don't worry if your CV isn't up to date - get in touch and we can work that out later.