Service Advisor

Senior Service Advisor / Experienced Service Advisor
Location: Gloucester
Salary: £33,000 Basic - £38,000 OTE
Hours: Monday-Friday, 8:00am-5:30pm + every 4th Saturday morning
Job Type: Full-Time, Permanent

Looking for your next step in automotive aftersales? This is an excellent opportunity for an experienced Service Advisor or Senior Service Advisor to join an established dealership environment where your customer service skills, product knowledge and ability to manage the customer journey are valued and rewarded.

With a £33,000 basic salary and OTE of £38,000, this is a great opportunity for an experienced Service Advisor looking for a stable, professional environment with strong earning potential and long-term career prospects.

What's in it for You?
£33,000 basic salary
£38,000 OTE
Monday-Friday working hours
Every 4th Saturday morning
Established dealership environment
Opportunity to develop your career
Professional and supportive team
Long-term permanent position

The Role
As a Service Advisor / Senior Service Advisor, you will be responsible for delivering an excellent customer experience throughout the service and repair process, acting as the key link between customers and the workshop.
Your responsibilities will include:
Welcoming customers and managing their service requirements
Booking vehicles into the workshop
Discussing servicing, repairs and additional work with customers
Preparing accurate job cards and estimates
Liaising closely with Technicians and Workshop Controllers
Keeping customers updated throughout the repair process
Advising customers on additional work and maintenance requirements
Managing customer expectations and resolving queries professionally
Preparing vehicles for collection and explaining completed work
Maintaining accurate records and ensuring high levels of customer satisfaction

About You
The ideal candidate will have:
Previous experience as a Service Advisor or Senior Service Advisor
Experience within an automotive dealership, workshop or aftersales environment
Strong customer service and communication skills
Good technical understanding of vehicle servicing and repairs
Ability to build strong relationships with customers
Excellent organisation and attention to detail
Ability to work effectively in a busy environment
Professional and confident approach
Full UK driving licence

Apply Today

If you're an experienced Service Advisor or Senior Service Advisor looking for a new opportunity in Gloucester with a £33,000 basic salary and £38,000 OTE, this could be the perfect next move.

Apply today to find out more. Don't worry if your CV isn't up to date - get in touch and we can work that out later.