Service Advisor

Service Advisor / Aftersales Advisor
Location: Bristol
Salary: Competitive, depending on experience
Job Type: Full-Time, Permanent

Looking for a role where your customer service skills really make a difference? This is an excellent opportunity for a Service Advisor to join an established automotive dealership and become the key point of contact for customers throughout their vehicle's service and repair journey.

If you're organised, customer-focused and passionate about delivering an exceptional experience, this role offers the opportunity to build a long-term career within a professional dealership environment, with manufacturer-led training and career development available.

What's in it for You?
Competitive salary depending on experience
Generous holiday allowance
Additional holiday day for your birthday
Contributory pension scheme
Life assurance
Employee Assistance Programme
Manufacturer-led training and career development
Car benefit scheme
Servicing, parts and accessory discounts
Established dealership environment
Long-term career development opportunities

The Role
As a Service Advisor / Aftersales Advisor, you will be responsible for managing customers throughout the service and repair process, ensuring they receive a professional and positive experience from initial enquiry through to vehicle collection.
Your responsibilities will include:
Managing service telephone and walk-in enquiries
Understanding and qualifying customer service requirements
Establishing and agreeing the work to be carried out with customers
Managing workshop capacity and loading vehicles onto the workshop system
Coordinating vehicle handovers and associated administration
Keeping customers informed throughout the service and repair process
Explaining completed work and ensuring customers understand the work carried out
Obtaining appropriate customer authorisation for additional work
Liaising with management to resolve customer concerns or dissatisfaction
Maintaining excellent product and service knowledge
Following dealership processes, standards and safe working practices
Delivering a consistently high level of customer service

About You
The ideal Service Advisor will have:
Previous experience within a Service Advisor, Aftersales or automotive customer service role is desirable
A highly customer-focused approach
Excellent face-to-face and telephone communication skills
Ability to quickly build strong relationships with customers
Excellent organisation and attention to detail
Ability to manage multiple customers and priorities in a busy environment
A professional and confident approach
Passion for delivering an exceptional customer experience
Ability to work effectively as part of a team

Apply Today

If you're an experienced Service Advisor / Aftersales Advisor looking for your next opportunity within an established automotive dealership, this could be an excellent move for your career.

Apply today to find out more. Don't worry if your CV isn't up to date - get in touch and we can work that out later.