Customer Services Coordinator

Customer Services Coordinator 

Location: Hereford
Contract: 2-Year Temporary Role

Interviews Taking Place Immediately

Are you an organised and confident communicator with a passion for delivering excellent customer service? We’re hiring a Customer Services Coordinator to join a global business with a strong presence in the UK and international markets.

This is a fantastic 2-year temporary opportunity offering a varied and rewarding role within a friendly, fast-paced team. Immediate interviews available – apply today to secure your place!

Key Responsibilities:
Handle inbound customer calls (60%) and complete administrative tasks (40%)
Provide accurate information on product availability, pricing, and lead times
Process orders using SAP/R3 and track them through to delivery
Coordinate with the despatch team to ensure timely and accurate shipments
Raise credit notes and manage product returns
Maintain customer databases and support external sales representatives
Produce weekly and monthly reports on backorders and fulfilment
Investigate and resolve customer complaints professionally
Build and maintain strong relationships with UK and international clients

What You’ll Need:
Maths & English GCSE (Grades A–C or equivalent)

Previous administrative or customer service experience preferred

Proficient in Microsoft Office (Word, Excel, Outlook)

Knowledge of SAP or similar order processing systems desirable

Strong telephone manner and proactive attitude

Ability to multitask, prioritise and stay calm under pressure

Plese send your cv to jillw@rerecruitment.com