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Customer Relations Specialist
South Cerney
Customer Relations Specialist
Cirencester
Permanent
£28,000 - £31,000
Customer Relations Specialist required by well established company who are a leader in their industry. The successful Customer Relations Specialist will be responsible for complaints handling and reporting, ensuring compliance to industry standards.
Main Duties - Customer Relations Specialist
* Ensuring that complaints are recorded accurately and investigated and resolved within the required timeframes.
* Requesting additional information when required
* Assisting with the collation of evidence in response to queries and submitting responses.
* Attending meetings and taking minutes
* Analysing trends and identifying areas for improvement and providing management information.
* Undertaking call monitoring for training and continuous improvement.
* Ensuring that complaints processes are adhered to across the business.
The ideal candidate will be able to demonstrate the following: Customer Relations Specialist
* A background within a similar role handling complaints, ideally gained in a Financial Services or equivalent environment.
* Able to work well as part of a small team
* Excellent communication skills with the ability to influence others
* Able to thrive in a fast paced environment with changing priorities
* The ability to work to deadlines.
What we can offer - Customer Relations Specialist
* Enhanced Pension
* Bonus scheme
* Private health cover
If you are already a Operations Assurance Advisor, Dispute Resolution Officer, Complaints Handler you may also be suitable for this role.
Please contact Anna Hinton 01453 829521 anna.hinton@omegaresource.co.uk
Omega is an employment agency specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.
Cirencester
Permanent
£28,000 - £31,000
Customer Relations Specialist required by well established company who are a leader in their industry. The successful Customer Relations Specialist will be responsible for complaints handling and reporting, ensuring compliance to industry standards.
Main Duties - Customer Relations Specialist
* Ensuring that complaints are recorded accurately and investigated and resolved within the required timeframes.
* Requesting additional information when required
* Assisting with the collation of evidence in response to queries and submitting responses.
* Attending meetings and taking minutes
* Analysing trends and identifying areas for improvement and providing management information.
* Undertaking call monitoring for training and continuous improvement.
* Ensuring that complaints processes are adhered to across the business.
The ideal candidate will be able to demonstrate the following: Customer Relations Specialist
* A background within a similar role handling complaints, ideally gained in a Financial Services or equivalent environment.
* Able to work well as part of a small team
* Excellent communication skills with the ability to influence others
* Able to thrive in a fast paced environment with changing priorities
* The ability to work to deadlines.
What we can offer - Customer Relations Specialist
* Enhanced Pension
* Bonus scheme
* Private health cover
If you are already a Operations Assurance Advisor, Dispute Resolution Officer, Complaints Handler you may also be suitable for this role.
Please contact Anna Hinton 01453 829521 anna.hinton@omegaresource.co.uk
Omega is an employment agency specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.
Salary: £28k - 31k per year
