Office Administrator / Co-ordinator

As one of the leading Fire and Security company’s in the area, Stroud Alarms, Fire & Security Ltd.
are looking to recruit an Office Administrator.

Main Purpose  of post:

To provide general administrative support for the management and engineers of Stroud Alarms Fire & Security Ltd, with particular emphasis on answering customer queries via phone and email.
Organisation

• Working with other members of the administrative team, to organise and co- ordinating the day to day running of the Office in an efficient and effective way – including call outs / re-bookings and ensuring the client is made aware of any changes to appointments
• Undertake reception duties including answering the telephone, dealing with face to face enquiries and acting as the first point of contact for visitors
• Creating a pleasant and organised reception area
• Make arrangements for visits by clients/suppliers
• Maintain diaries, make appointments and other arrangements as appropriate for meetings / customer appointments
• Arrange deployment of the engineers according to the requirements
• Assist the business in maintaining efficient and effective systems of communication

Administration

• Provide comprehensive clerical/admin support to management team and engineers
• Invoice production under the guidance of the Finance Manager, ensuring that any queries are passed through prior to completion
• Complete standard forms and respond to routine correspondence
• Maintain manual and computerised records/management information system CASH for Windows
• Produce lists/information/data as required – job sheets, customer contracts etc.,
• Undertake other IT based tasks
• Sort and distribute in-coming mail and ensure posting of out-going items each day
• Ensure effective distribution of incoming e-mails and messages
• Undertake administrative procedures eg .new customers, quotations, inspections, monitoring spreadsheet.
• Responsible for maintaining spreadsheets relevant to the post.
• Maintain and collate customer database and ensure information is kept up to date
• Undertake regular checks to ensure that information being processed is correct
• Prepare reports the management team monthly or upon request (quotations/ inspections/Monitoring sites)
• Check incoming orders and follow system procedures

Resources

• Operate relevant equipment/IT packages e.g. Word, Excel, databases, spreadsheets, Internet, etc.
• Maintain orderly and secure storage of supplies
• Ensuring the offices are kept clean and tidy and that the reception area is always a welcoming place for customers to visit

Liaising with customers and suppliers

• Developing excellent relationships with all customers and suppliers demonstrating the ethos of Stroud Alarms at all times

We will offer the right candidate an attractive salary, depending on previous experience and knowledge, together with excellent opportunities to develop their skills and knowledge further. 

If you are interested in this exciting post click on the ‘Apply Now’ button and send your CV with a covering letter explaining why you are the right candidate.