Account manager
Cheltenham
WHAT'S IN IT FOR YOU?
- Join a supportive and collaborative team where your contribution is valued
- Excellent opportunity for professional development and career progression
- Competitive salary package
- Performance-based bonus of £2,000–£3,000 after 6 months
- Pension and life insurance
- Employee wellbeing support, including counselling services
- 22 days’ holiday plus bank holidays, increasing to 25 days with service
- On-site parking
- Smart-casual dress code
- Regular company social events
MUST HAVE'S
- Previous experience in account management or customer relationship management
- Strong communication and organisational skills
- Ability to analyse reports and confidently interpret data
- Proficient in Microsoft Office and CRM systems
- Professional, proactive and solutions-focused approach
NICE TO HAVE'S
Previous experience within debt collection, credit control or financial services
SO, WHAT WILL YOU BE DOING?
As an Account Manager, you will take ownership of a portfolio of client accounts, building strong and lasting relationships while ensuring clients receive a consistently high level of service.
You will be responsible for:
Managing and developing a portfolio of client accounts
Building and maintaining strong, long-term client relationships
Acting as a key point of contact and trusted partner for your clients
Providing regular performance updates, reports and account reviews
Working closely with internal collections teams to ensure client expectations are consistently met
Investigating and resolving client queries efficiently and professionally
Monitoring account performance and identifying opportunities for improvement
Using data and reporting to understand performance and support client conversations
Supporting client retention and contributing to business development opportunities
HELPFUL EXTRAS
£2,000–£3,000 performance-based bonus after 6 months
22 days’ holiday plus bank holidays, increasing to 25 days with service
On-site parking
Smart-casual working environment
Pension and life insurance
Employee wellbeing and counselling support
Company social events
Opportunities to develop and progress within the business
Salary: 28,000 - 30,000
Hours Per Week: 37.5
