Customer Showroom Sales Advisor
Gloucester, Cheltenham
Fireplace Gallery Fires & Stoves (Gloucester)
Location: Gloucester (with occasional work in our Cheltenham showroom)
An exciting opportunity has arisen to join our friendly Showroom team at Fireplace Gallery Fires & Stoves in Gloucester.
We are a long-established business specialising in gas, electric, and solid fuel fires, stoves, and surrounds. We’re seeking a confident, customer-focused individual who enjoys working face-to-face with customers in a design-led retail environment.
Previous experience in the fireplace industry is not essential — sales and/or office experience is preferred, and full training will be provided.
What You’ll Be Doing
- Providing expert, face-to-face showroom advice and sales support to customers
- Creating tailored estimates and design ideas, supporting customers throughout their purchase and installation journey
- Processing and managing orders using our computer systems
- Handling customer phone calls and telephone orders
- Ordering products online and via phone
- Liaising with engineers, colleagues, and manufacturers/suppliers
- Coordinating installation schedules and managing engineer diaries
What We’re Looking For
- Confident communicator with excellent interpersonal skills
- Friendly, approachable, and adaptable personality
- Computer literate and well-organised
- Ability to prioritise and stay calm under pressure
- Team player with strong initiative
- Full driving licence beneficial but not essential
The Package
- Starting salary of £26,000 per annum (depending on experience)
- Annual performance-based bonus
- 4.5-day working week:
- Tuesday – Friday: 9am – 5pm
- Saturday: 8:45am – 1:15pm
- (Total: 36.5 hours per week, with paid lunch breaks)
- No Sunday or Bank Holiday work
- Closed for a week over Christmas and New Year
- Occasional work in our Cheltenham Showroom may be required
If you’re enthusiastic, enjoy helping customers bring their design ideas to life, and want to grow within a respected local business, we’d love to hear from you.
📩 How to Apply:
Please send your CV and a short covering letter by clicking on Apply Now.
Salary: Starting from £26,000 per annum (depending on experience) + annual performance-based bonus
Hours Per Week: Permanent, Full Time (36.5 hours per week)
