Customer Service Advisor

Customer Service Advisor
Location: Cheltenham
Rate: £15.50 per hour
Contract: 4 weeks
Start Date: Immediate

We are recruiting for an experienced Customer Service Advisor to join a busy and fast-paced team in Cheltenham on an immediate 4-week temporary assignment. This role requires someone who is confident, organised, and able to hit the ground running.

Key Responsibilities:
• Understand and interpret customer requirements (quality, delivery, packaging, etc.) and ensure these are followed throughout the manufacturing process.
• Process customer orders onto the MRP system, confirming achievable delivery dates with the Production team.
• Issue accurate order acknowledgements.
• Handle customer enquiries professionally and efficiently.
• Proactively update customers on any changes that may affect delivery times.
• Support the flow of information to ensure customer requirements are met.
• Produce release and despatch paperwork in line with customer orders.
• Compile and send regular order status reports.
• Reconcile the MRP order book against customer demand.
• Support customer review meetings when required.
• Produce quotations within agreed procedures and guidelines.
• Carry out any other duties requested by the Customer Service Manager.

What We’re Looking For:
• Previous experience in a customer service role
• Well organised and able to manage multiple tasks
• Strong communication skills
• Customer-focused and able to build good relationships
• Confident working independently and using initiative
• Able to plan workload and meet deadlines

If you’re available immediately and looking for a temporary role where you can make an impact straight away, we’d love to hear from you.

For further information and to be considered for this position, please apply with your CV and a short cover letter, for the attention of Richard.

We like to speak to every application, but due to the current climate this is not always possible. To ensure your application is not overlooked it is important that you emphasize any skills or work experience relevant to this position. If you have not heard from us within 5 working days, please assume that you have been unsuccessful in this instance.

i2i Recruitment Ltd is a leading independent employment agency providing staffing solutions across specialist areas.