Job Details

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Contact Information:
Trio Motion Technology Ltd
Shannon Way
Tewkesbury
Gloucestershire
GL20 8ND

Tel: 01684 292333

Repair Centre Lead Technician

Tewkesbury

Reports To: Quality & Customer Service Manager

Job Summary

Develop and manage Trio Motion global repair facilities (in house and third party), for therepair of all Trio Motion products.
Responsible for the manufacture and maintenance of Trio product test boxes andequipment.
Additionally responsible for representing the values of the company andproviding exceptional customer experience through timely high quality product repairs.
Support the incoming inspection of Trio product.

Specific Job Responsibilities

Effective maintenance of the global internal repair logs whilst recognising the value of thorough data capture for continuous improvement
Standardise and document the repair process including creating videos & tutorials to reduce the time to repair
Train and educate remote repair technicians
Proactive communication with customers & Trio Motion Global repair facilities to improve the quality of incoming fault reports and reduce the number of unnecessary returns
Thorough fault finding and diagnostics of product failures to component level
Administration of repairs in terms of goods receipt, sales orders & customer acknowledgment
Timely completion of high quality product repairs & documentation
Maintaining safe working practices at all times e.g. soldering
Highlight repeat failure modes to engineering and management for continuous improvement
Monthly information sharing meeting with engineering
Support the incoming inspection of Trio product from our sub-contractors
Timely creation of inspection reports & feedback to sub-contractors
Recognise direct link between incoming quality, field failures & repairs
Create & maintain a PAT testing schedule
Support continuous improvement through 5S
Undertake other tasks that maybe reasonably required by the business

Travel Requirements

Required Qualifications & Experience

Natural flair for problem solving & diagnostics of electronic circuits to component level
HNC or equivalent in electronics engineering would be desirable
IPC-A-610 certified & experience of electronics component handling
Experience of diagnostic equipment e.g. multi-meters & oscilloscopes etc
Experienced in the soldering of fine-pitch electronic components
Previous supervisory experience is preferred.
MS Office tools experience

Competencies

Technically competent with a strong hands on approach.
Strong verbal communication and active listening skills
Patience, time management & leadership skills and the ability to prioritise tasks
Ability to work with a sense of urgency and with attention to detail at all times
Enthusiastic and able to work efficiently both independently and within a small team