Events Technical Support Executive

You would work on assisting with coordinating the event registration and lead generation technical systems support across the portfolio of events including exhibitions and conferences. You would coordinate the events technical support desk queries and resolutions. You would help support with the implementation of new systems and assisting the events team with any queries during planning, implementation, and live activity. You would also provide technical support onsite at UCAS events across the UK (approximately 6 per year. Which is a fun and rewarding experience as you travel with the wider team and stay in accommodation. 

Key accountabilities:

• To support the Events technical team with the coordination of the technical operations of the delivery of exhibitions and conferences including event management and registration system.

• Coordination of events technical support desk queries and resolutions providing excellent customer services.

• Maintain online web-based event services such as registration software and events applications including event mobile apps.

• To support the onboarding and training of staff in the use of online event management systems.

• To produce training guides and maintain a technical handbook including instructions and fact sheets to aid others in using the platforms.

• To support with the creation of project plans to ensure online technical solutions are delivered to the event schedule.

• To support data and analysis reporting

Skills, qualifications, and experience

• Previous experience in a customer focused position involving technical knowledge of a company’s products and services – subject matter expert.

• Experience of working with different operating and online systems including content management systems which utilise HTML.

• Demonstrable knowledge in analysing and solving technical problems with customers/end users.

• Experience of delivering or supporting events would be beneficial alongside an interest in learning about events technologies and services. 

For a full job description see attached role profile.

Pacakge

Salary - £30,000

•
30 days annual leave (plus 3 concessionary days over Christmas and your bank holidays!)

•
Flexibility – UCAS positively supports
Hybrid working for its employees, meaning you can work between home and the office in a way that suits you and the business and also has a comprehensive Flexible Working Policy

• A 
generous pension scheme

• Hundreds of high street
discounts and offers with Perkbox

•
Internal training and development

•
Subsidised gym and café

•
Be rewarded for going above and beyond with our ex-gratia bonus scheme and Celebrating U, our quarterly employee recognition scheme

• Dedicated
volunteer employee networks promoting wellbeing, awareness and inclusion

If you have any questions and would like to find out more about the role before applying please email the Talent Acquisition team via careers@ucas.ac.uk and one of us will be in touch.

How to apply

Please visit our website by clicking on the Apply Now button to see vacancies and to download and complete our application form.