After-Sales Officer

After-Sales Officer

Location: Bedminster, Bristol

Salary: £27,500+ per annum (depending on experience)

Duties & Responsibilities

• Process daily after-sales orders and accurately input data into internal systems.
• Pick, pack and check maintenance parts and spares for dispatch.
• Assist with loading and unloading equipment, including items from trailers.
• Measure, book and prepare shipments, including palletising, wrapping, strapping and labelling goods.
• Arrange courier or freight collections and dispatch parcels, including export shipments where required.
• Produce accurate invoicing and maintain correct supporting documentation.
• Work both independently and alongside production and office teams to meet customer deadlines.
• Support occasional small assembly tasks as required.

Skills & Experience

• Strong organisational skills with an unflappable and proactive work ethic.
• Experience in customer service or after-sales support.
• Confident using IT systems with the ability to learn in-house software.
• Accurate picking, packing and stock-handling skills.
• Good literacy and numeracy (GCSE grade C/4 or equivalent).
• Ability to operate pallet trucks safely; forklift licence is an advantage.
• Professional and polite telephone manner.
• Experience with shipping, couriers or export processes is desirable.
• Ability to work well both independently and within a team.
• Physically fit and comfortable in both office and factory environments.

Benefits

• Full-time hours: Monday Friday, 8.30am 5pm (37.5 hours per week).
• Two paid daily tea breaks.
• 24 days annual leave plus bank holidays (32 days total).
• Overtime opportunities at time-and-a-half (subject to business needs).
• Training provided in product knowledge and in-house systems.
• Friendly and dynamic working environment.