Band 3 Clinical Services Administrator - Bath NHS House

Job summary

Please note - this vacancy is not eligible for a sponsorship.

We are looking for an experienced administrator who is enthusiastic and calm, to become part of B&NES Talking Therapies. We are a motivated and friendly team and we are looking for someone who enjoys keeping busy, and who would like to join our dynamic team, working Monday to Friday, 9 to 5 and based at Bath NHS House, Bath.

As well as being an excellent team player with the ability to prioritise, you should have a good understanding of information governance. Strong personal resilience is essential.

Experience of working within Talking Therapies using the IAPTus system would be an advantage.

This role involves administration duties as well as telephone based work and therefore the post holder needs to have excellent telephone skills.

You will be the first point of contact for clients who self refer into the service, which is done mainly by telephone. The role requires an eye for detail and high level of accuracy across all elements of administration and data, including the maintenance of sensitive client details on the electronic patient management system - IAPTUS. You will also be collating appointment letters and ensuring that they are sent out in a timely fashion.

*Please ensure your supporting statement relates to the job details and is personalised to you, explaining why this role is of interest to you.

Previous applicants need not apply.

Main duties of the job

To provide comprehensive administration and secretarial support to multidisciplinary teams, wards or departments including named medical staff, junior medical staff and the system-wide multi-disciplinary team.

This will include being the first point of contact for that team and could involve duties such as meeting and greeting visitors, receiving initial enquiries and directing telephone calls.

There will be an expectation for the post holder to be highly motivated, flexible and multi-skilled with excellent organisational skills. They will possess excellent working knowledge of all Microsoft Office systemsincluding Word and Excel.

The post holder will be able to work to high standards and will be required to take personal details from people and upload onto the electronic patient record system IAPTUS.

The post holder will need to meet deadlines, collate data and maintain standards relating to administrative processes. They will need to be ableto work within a team effectively and share work streams where appropriate.

The post holder will be key in maintaining diaries and arranging meetings, taking formal minutes and keeping appropriate records on the most up to date templates. Their work is managed rather than supervised andthey are accountable for their own actions - manager is available for reference but generally, they will manager their own workload.

Please see attached Job Description file for a full list of duties and responsibilities.

About us

We are AWP (Avon and Wiltshire Mental Health Partnership NHS Trust): a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care.

We provide services from a range of locations to approximately 1.8 million people living in Bath and North East Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon, across the county of Wiltshire and in parts of Dorset.

Our outstanding people promote mental health and wellbeing. The expertise and resources within AWP are dedicated to a person-centred approach for those who use our services and for all employees. We recognise that happy and fulfilled employees give better care.

At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.

Details

Date posted

05 November 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year

Contract

Permanent

Working pattern

Part-time

Reference number

342-BNS081-1125

Job locations

Bath NHS House (East)

Newbridge Hill

Bath

BA1 3QE