Band 3 Bank Support Receptionist - North and Central Bristol

Job summary

Band 3: BANK SUPPORT RECEPTIONIST -

Ad hoc hours for Sites based in North and Central Bristol

An opportunity has arisen for a Front of House Support Receptionist to join our friendly administration team, primarily for annual leave/sickness cover

Our receptions are open & staffed between 09:00 and 17:00 Monday to Friday. There can be no variation of these hours.

The post holder will be required to provide cover for reception duties across different sites within the North and Central Bristol

Sites include

• Gloucester House at Southmead Hospital
• The Greenway Centre in Southmead, Bristol.
• Campbell House, a Central Bristol location just behind the Bristol Royal Infirmary
• The Speedwell Centre, Whitefield Road

The ability to drive and have access to your own vehicle is therefore essential as cover could be requested at short notice.

Training at each base will be provided in respect of the role and on bespoke systems i.e. the room booking system is an IT application. For all specialist IT systems, training will be provided. The candidate will need to be IT competent.

Main duties of the job

Training at each base will be provided in respect of the role and on bespoke systems i.e. room bookings.

The role will provide a central point of contact for the building or site, as well as provision of front of house reception duties. You will be dealing directly with members of the public, carers, services users and their families.

Some understanding of mental healthcare service provision is desirable.

Previous experience of working in a reception environment is required; there will be administrative tasks within the role requiring PC skills.

We are looking for excellent communication and organisational skills together with a confident and pleasant telephone manner. Attention to detail and ability to multitask under pressure are skills that are vital in this busy role.

About us

We are AWP (Avon and Wiltshire Mental Health Partnership NHS Trust) a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care. We provide services from a range of locations to approximately 1.8 million people living in Bath and North East Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon, across the county of Wiltshire and in parts of Dorset. Our outstanding people promote mental health and wellbeing. The expertise and resources within AWP are dedicated to a person-centred approach for those who use our services and for all employees. We recognise that happy and fulfilled employees give better care.

At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.

Details

Date posted

06 May 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 to £27,476 a year pro rata

Contract

Bank

Working pattern

Flexible working

Reference number

342-BASR-0526

Job locations

Gloucester House

Southmead Hospital

Bristol

BS10 5NB