Band 3 Clinical Services Administrator - Bristol

Job summary

**** Please note that, unfortunately, we cannot provide sponsorship for this role ****

Job Purpose:

This is a full-time post, 9:00 to 17:00, Monday to Friday providing administrative support to the CAMHS Getting Advice, our evolving 'Front door' team, receiving and processing referrals into the service and supporting the clinical team in their work with young people.

We are seeking to recruit a highly motivated, reliable and experienced Band 3 Administrator to join our growing, dynamic and friendly team.

As one of the administrators in a busy team, you will need to have excellent communication skills and a wide range of administrative skills.

The role will involve routine and non-routine tasks, including telephone call handling, communication with a wide range of people, including services users, carers, GPs and other clinical staff; typing patient related correspondence/emails; booking and re-arranging appointments; inputting accurate and up to date patient data on electronic patient system; arranging, attending and taking minutes of meetings, creating and sending client letters on behalf of clinicians.

There are a wide range of electronic systems used with AWP so an aptitude for processes would an advantage.

The post holder will be able to work to high standards and to provide cover for colleagues when and where necessary.

They will need to be ableto work within a team collaboratively and effectively and share work streams where appropriate.

Main duties of the job

Working under the supervision of the lead administrator, the successful candidate will join the existing admin team which consists of 1 x Band 4 lead administrator and 3 x Band 3 administrators.

The successful candidate will be able to work in a dynamic environment and will have good communication skills and able to use MS office packages with ease.

A calm, approachable manner is expected as many service users contact the office, some of these calls can be challenging due to ongoing mental health issues.

The successful candidate will be managing clinician's diaries, booking appointments and answering phones.

The post holder will process all the referrals into the CAMHS service, be a point of contact for enquiries from Service users and their families, health professionals, education, social care and police.

The successful candidate will have the ability to work as part of the team in order to deliver high quality customer service, display excellent communication skills, and an understanding of delivering healthcare services.

They will need to demonstrate commitment to care quality and performance delivery.

They have to be a flexible team player with the ability to problem solve and work independently.

About us

We are AWP (Avon and Wiltshire Mental Health Partnership NHS Foundation Trust) a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care.

We provide services from a range of locations to approximately 1.8 million people living in Bath and North East Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon, across the county of Wiltshire and some parts of Dorset.

Our outstanding people promote mental health and well-being. The expertise and resources within AWP are dedicated to a person-centred approach for those who use our services and for all employees. We recognise that happy and fulfilled employees give better care.

At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds perspectives and knowledge to AWP, as diversity makes us stronger.

Details

Date posted

06 October 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year

Contract

Permanent

Working pattern

Full-time

Reference number

342-CAMHS129-1025

Job locations

Barton Hill Settlement

43 Ducie Road

Bristol

BS5 0AX