SARC Service & Quality Manager

Job summary

This role is offered on a fixed term/secondment basis for 12 months. The hours are full-time, 37.5 hours per week. Internal applicants who wish to be considered for a secondment opportunity should discuss with their line manager the suitability of apossible secondment.

GHC operates Sexual Assault and Referral Centres (SARCs) on 2 sites, Hope House, Gloucester and The Gables, Swindon.

GHC operationally manages the clinical activity for both sites, together with non-clinical activity in Hope House. The non-clinical activity and the SARC facility in Swindon is provided via a subcontract with a third sector provider, First Light.

The SARC service is currently working towards ISO15189 accreditation, an FSR requirement. The SARC operational & quality manager is a key role both in the day-to-day management of SARC Services and in implementing and maintaining the ISO15189 Quality Management System

Main duties of the job

The Sexual Assault Referral Centre (SARC) Service and Quality Manager is a responsible for for operational and day to day management of SARC Services. Ensuring high quality and effective delivery of the service; managing financial, physical and human resources to comply with the requirements of robust operational governance and delivery against commissioned specifications.

In addition the post holder is the quality lead for SARC Services, responsible for establishing, implementing and maintaining the ISO15189 Quality Management System (QMS) to ensure the compliance to ISO15189 and the Forensic Science Regulators (FSR) Codes of Practice and Conduct and its relevant appendices.

The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.

About us

We have a skilled and dedicated workforce of over 5000 colleagues working in a diverse range of services over 55 sites and within people's homes. We strive to enable a welcoming workplace culture that builds and celebrates civility, inclusivity and diversity, while providing a sense of belonging and trust.

Annual staff surveys, regular Pulse surveys and other engagement opportunities provide our people with lots of opportunity to tell us about their experiences of working with us. In the latest staff survey, 61% of colleagues gave us their views. It was great to hear that:

• 72% of colleagues would recommend the Trust as a place to work, ranking us 1st for Provider Trusts in the South West region on this question.
• 76% would recommend the standard of care provided in our services if a friend or relative needed treatment, also ranking us 1st in the South West region.
• 81% said that care of patients and service users is the Trust's priority, compared with an average in comparable NHS Trusts in England of 64%.

This high-level overview shows we are in a healthy position, with higher scores than average for comparable organisations, alongside a great response rate, indicating good staff engagement. However, we also know we have plenty of room for improvement in many areas. To that end, we continue to prioritise and invest in our commitment to genuinely becoming a Great Place to Work with consistent top-quartile performance in the annual staff survey and Pulse surveys.

Details

Date posted

14 April 2026

Pay scheme

Agenda for change

Band

Band 8a

Salary

£57,528 to £64,750 a year per annum

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

327-26-261

Job locations

Invista

Ermin Street

Brockworth

GL3 4HP

For further information and to apply, click on the APPLY BUTTON at the bottom of this advert to view the supporting documents or apply online