Service Manager

Job summary

This role is offered on a fixed term/secondment basis for 6 months. The hours are full-time, 37.5 hours per week. Internal applicants who wish to be considered for a secondment opportunity should discuss with their line manager the suitability of apossible secondment. The Operational Service Manager is responsible for ensuring high quality and effective delivery of a portfolio of services; managing financial, physical and human resources to comply with the requirements of robust operational governance and delivery against commissioned specifications.

Main duties of the job

The portfolio for this role includes but may not be limited to: - Falls Assessment & Education Service (FAES) - Integrated Community Equipment Service (ICES) - Gloucestershire Wheelchair Assessment Service (GWAS) - Complex Housing Partnership Support Service (CHPSS) The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.

About us

We have a skilled and dedicated workforce of over 5000 colleagues working in a diverse range of services over 55 sites and within people's homes. We strive to enable a welcoming workplace culture that builds and celebrates civility, inclusivity and diversity, while providing a sense of belonging and trust.

Annual staff surveys, regular Pulse surveys and other engagement opportunities provide our people with lots of opportunity to tell us about their experiences of working with us. In the latest staff survey, 61% of colleagues gave us their views. It was great to hear that:

• 72% of colleagues would recommend the Trust as a place to work, ranking us 1st for Provider Trusts in the South West region on this question.
• 76% would recommend the standard of care provided in our services if a friend or relative needed treatment, also ranking us 1st in the South West region.
• 81% said that care of patients and service users is the Trust's priority, compared with an average in comparable NHS Trusts in England of 64%.

This high-level overview shows we are in a healthy position, with higher scores than average for comparable organisations, alongside a great response rate, indicating good staff engagement. However, we also know we have plenty of room for improvement in many areas. To that end, we continue to prioritise and invest in our commitment to genuinely becoming a Great Place to Work with consistent top-quartile performance in the annual staff survey and Pulse surveys.

Details

Date posted

23 March 2026

Pay scheme

Agenda for change

Band

Band 8a

Salary

£55,690 to £62,682 a year per annum

Contract

Fixed term

Duration

6 months

Working pattern

Full-time

Reference number

327-26-203

Job locations

Invista

Ermin Street

Brockworth

GL3 4HP

For further information and to apply, click on the APPLY BUTTON at the bottom of this advert to view the supporting documents or apply online