CYPS Specialist Community Services Admin Lead

Job summary

We're seeking a CYPS Specialist Community Services Admin Lead to drive a high-performing team within CYPS Therapy Services. You'll oversee referrals and patient pathways, ensure efficient, high-quality admin support, manage ESR and performance data, and keep services running smoothly across three teams.

If you're organised, proactive, and ready to lead with impact, apply now and help shape better care for children and young people.

Main duties of the job

• To lead a team of Administrators within CYPS therapy services ensuring the provision of a comprehensive, consistent and efficient administrative service, ensuring the right task is undertaken by the right resource, whilst retaining responsibility for undertaking and/or overseeing more complex tasks.
• To develop a thorough understanding of the CYPS processes related to the referrals and treatment pathways for children and young people.
• To be responsible for monitoring of the referral/appointment pathways with appropriate Line Management to reduce delays in patient pathways and escalation of concerns to the relevant service lead.
• Provide cross-cover for the other Administrative Team Leaders within Physical Health CYPS to ensure a consistent and effective administrative service is maintained at all times.

About us

We have a skilled and dedicated workforce of over 5000 colleagues working in a diverse range of services over 55 sites and within people's homes. We strive to enable a welcoming workplace culture that builds and celebrates civility, inclusivity and diversity, while providing a sense of belonging and trust.

Annual staff surveys, regular Pulse surveys and other engagement opportunities provide our people with lots of opportunity to tell us about their experiences of working with us. In the latest staff survey, 61% of colleagues gave us their views. It was great to hear that:

• 72% of colleagues would recommend the Trust as a place to work, ranking us 1st for Provider Trusts in the South West region on this question.
• 76% would recommend the standard of care provided in our services if a friend or relative needed treatment, also ranking us 1st in the South West region.
• 81% said that care of patients and service users is the Trust's priority, compared with an average in comparable NHS Trusts in England of 64%.

This high-level overview shows we are in a healthy position, with higher scores than average for comparable organisations, alongside a great response rate, indicating good staff engagement. However, we also know we have plenty of room for improvement in many areas. To that end, we continue to prioritise and invest in our commitment to genuinely becoming a Great Place to Work with consistent top-quartile performance in the annual staff survey and Pulse surveys.

Details

Date posted

09 March 2026

Pay scheme

Agenda for change

Band

Band 4

Salary

£27,485 to £30,162 a year Per annum

Contract

Permanent

Working pattern

Full-time

Reference number

327-26-172

Job locations

Springbank Community Centre

Springbank Way

Cheltenham

GL51 0LG

For further information and to apply, click on the APPLY BUTTON at the bottom of this advert to view the supporting documents or apply online