Patient Administrator MiiU Forest of Dean

Job summary

This role is offered on a permanent basis. The hours are part-time, 21 hours per week.

Forest of Dean Community Hospital has a dedicated Minor Injury and Illness unit that operates from 08:00-20:00, 7 days a week and is a Practitioner led service

We require a Patient administrator to support the team

We are a forward thinking and dynamic unit dealing with a variety of minor injuries, illness, trauma and medicine.

If you have excellent communication and organisational skills, work well under pressure and are computer literate you will enjoy the challenge this position offers.

The service uses SystmOne so previous experience with this programme will be an advantage but not essential.

Main duties of the job

The successful candidate will be self-motivated, enthusiastic and be able to demonstrate the following

• Possess the ability to prioritise their own workload within a tight deadline together with their co-workers.
• Cope well under pressure
• Work well within a team and on their own.
• Have excellent verbal and written communication skills.
• Have good organizational skills.
• Demonstrate initiative and flexibility together with good attention to detail
• You must be able to deal with sensitive information and interact with patients to deal with their enquiries.

Prior experience of call handling, management and entering data into a number of systems is beneficial. Knowledge of SystmOne is an advantage but not essential.

The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.

About us

We have a skilled and dedicated workforce of over 5000 colleagues working in a diverse range of services over 55 sites and within people's homes. We strive to enable a welcoming workplace culture that builds and celebrates civility, inclusivity and diversity, while providing a sense of belonging and trust.

Annual staff surveys, regular Pulse surveys and other engagement opportunities provide our people with lots of opportunity to tell us about their experiences of working with us. In the latest staff survey, 61% of colleagues gave us their views. It was great to hear that:

72% of colleagues would recommend the Trust as a place to work, ranking us 1st for Provider Trusts in the South West region on this question.

76% would recommend the standard of care provided in our services if a friend or relative needed treatment, also ranking us 1st in the South West region.

81% said that care of patients and service users is the Trust's priority, compared with an average in comparable NHS Trusts in England of 64%.

This high-level overview shows we are in a healthy position, with higher scores than average for comparable organisations, alongside a great response rate, indicating good staff engagement. However, we also know we have plenty of room for improvement in many areas. To that end, we continue to prioritise and invest in our commitment to genuinely becoming a Great Place to Work with consistent top-quartile performance in the annual staff survey and Pulse surveys.

Details

Date posted

23 April 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£25,272 a year per annum (pro rata)

Contract

Permanent

Working pattern

Part-time

Reference number

327-26-293

Job locations

Forest of Dean Community Hospital

Steam Mills road

Cinderford

GL14 3HY

For further information and to apply, click on the APPLY BUTTON at the bottom of this advert to view the supporting documents or apply online